CGM Medisoft vs. RXNT

Medisoft is very helpful when it comes to creating patients and setting them up in chart form. However, we have come across an issue where we have several duplicate charts for the same patient. I wish there was a way that Medisoft could warn the user if a patient has already been created. Also, similarly, I have several insurance companies that are duplicates. To the tune of 1500. It's a very difficult process to weed through them and select the appropriate insurance.

Incentivized

I believe it is best suited for organizations that wish to utilize all of the available tools within the system. I do not believe it is well suited for organizations that lack a deep understanding of the revenue cycle process or individuals who try to cut corners in managing accounts receivables. It works extraordinarily well in situations where one will take the time to set up all the available tools, test them, and make them part of their workflow.

Incentivized

• Billing is outstanding.
• Running patient reports is quick and easy.
• Linking to office hours never has issues.

Incentivized

• Patient portal, communications with patients and an easy to use platform for communciation.
• Auto posting features and claim scrubbing tools.
• Claim management and the ability to easily work to correct claims errors, rejections, and denials.
• Easy customizable reporting tools for administrative analysis on our perfromance.

Incentivized

• I would like to see an option that allows the user to mark a claim as "crossed over to secondary" when posting primary payments. Ideally there would be a button or box to tick, which would then mark the claim as crossed over and also mark the secondary claim as sent. This process must currently be done manually and can be quite tedious and time consuming. If we do not go through and mark these crossed over claims as sent before sending a batch of secondary claims, we typically end up with quite a few "duplicate claim" rejections.
• I would like to be able to tie one guarantor account to multiple patient accounts and have a listing of those patient accounts pop up (or otherwise be visible) whenever the guarantor account is accessed. This can be a frustrating issue when you have 2 or more children from the same family as patients and need to be able to assign the same guarantor for each. While it is currently possible to assign the same guarantor to more than one account, the system fails to pull information from each account when printing statements, resulting in incorrect balances being reported on guarantor driven statements.
• I would like to have a print option available for more areas within Medisoft. For instance, I would love to be able to print the list of "ready to bill" claims directly from the Claim Management screen. It would also be quite useful to be able to print the transaction notes associated with individual claims.

• The ads are very annoying and distracting. I would like to see these removed.
• Sometimes when using the prescribing feature, the list of meds is unscrollable. This is likely a glitch that could be fixed.
• Same thing after choosing a pharmacy. The preview page of Rx is unscrollable, making it impossible to see all of them. Would like to see this fixed as well.
• Would like to be able to add more templates under the macros but it is not clear how to do this.

Incentivized

This is exactly what we needed and I can’t think of of another system that can give us better service and customer support for a better price.

Incentivized

Having used other systems, there are still items I would like to see added to this platform. Additional forms, understanding of how to load those forms into the system. Ability for clients to access those forms. And the ability to upload forms that are coming in externally. This would be helpful.

Incentivized

We have not had any issues being able to connect.

Incentivized

No issues at all. We could not be happier with this system

Incentivized

Super quick response to any questions I have had

Incentivized

Gabrielle and all the rest of our trainers were great!

Incentivized

It was fantastic! The training was easy and everyone was very helpful and knowledgeable throughout the whole process

Incentivized

I prefer Medisoft due to ease of use, functionality and custom report features. In my experience with other software programs I found them to be either less user friendly or lacking in key features that we require for our particular practice.

RXNT offers better quality and more customization for the cost. Valant was very expensive regardless if you wanted a few features or the entire EHR. eClinical Works is easy to duplicate records but then it can take a while to update with current information. And their updated version...you might need a magnifying glass especially if you are using on a laptop. I love the larger font and overall appeal of RXNT much better

Incentivized

It fits our needs perfectly

Incentivized

• Medisoft is a good product, but I feel the cost of assurance is too high.
• With all the different components each being billed separately adds up quickly.
• Keeping patient charts/bills up to date is pretty easy.

Incentivized

• I've only been using for 2 mo so I can't answer this quite yet.
• I do know that the cost is much more affordable and an excellent value for the cost.
• I am a single provider practice so I have had to learn the admin side and the provider side which has been a challenge at times.

Incentivized