CGI HotScan360 vs. Riskified

If I had the time to go deeper, I would put a 10, but as far as I have worked with CGI HotScan360 I think it's a [smooth] platform. I was trained really quickly (they pushed me in order to learn everything from CGI HotScan360 because my company needed me to be trained in this software/platform) but although the [training] was a bit rushed, the platform is really intuitive, really well designed and the architects behind [it] are geniuses. I really like how it works and the results. My boss was very happy with the results and with the discoveries we made with CGI HotScan360. Training others was super easy and they learned really quickly. Totally worth it.

Incentivized

To prevent CNP fraud in travel industry I believe that Riskified is well suited To prevent ATO, if you have customers that they dont use credit cards and they pay by bank transfer I believe that is not well suited

Incentivized

• Fraud detection technology, fraud detection innovation, fraud detection training
• Secure payments
• Real time software who is looking for risk in every transaction
• Everything (all the services are in only one place)
• Cost savings
• Having all the requirement i.e. documents, ready, available and secure

Incentivized

• Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
• Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
• Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.

Incentivized

• Could be price effective
• Can be multilingual
• Can improve support experience

Incentivized

• Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
• Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
• The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)

Incentivized

It is very intuitive, easy to use, easy to navigate, and easy to teach to anyone! The pathways are very clear and they were designed [in] a very clear way! The security methods I have used in the past are not so innovative and very "manual", [with] nothing to do with CGI HotScan360.

Incentivized

We needed to spin up hundreds of accounts very quickly, and their team, within a few days, was able to spin up a custom workflow for our team to do this at scale - they moved heaven and earth to make it possible practically overnight.

Incentivized

I have been trained during the pandemic in very specific thing and CGI HotScan360 is one of the bets platfomrs that trained me in a very professinal way

Incentivized

It's easy to set up and easy to use. Requires minimal training for the staff.

Incentivized

I would say that the main difference between Riskified and Signifyd is the level of client service, which drives success in other aspects. We did not have a dedicated account manager with Signifyd, so there was no one to deal with issues. Signifyd's billing is also very messy, and we found that they did not reimburse us for a significant amount of chargebacks. Riskified's billing is easy to reconcile, and we've never had that issue.

Incentivized

• Secure payments
• Real time analytics
• Easy to use

Incentivized

• Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
• By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.

Incentivized