Cezanne HR vs. SilkRoad Onboarding (RedCarpet)

Cezanne HR features were easy to set and configure the interface security and through Cezanne HR is more easy and quick on multiple financial data transferring across other HR and also Payroll management platforms. To create reports on various business operations and its salary revisions capability is unique and excellent.

Incentivized

I like the idea of RedCarpet. If it was fully functional for us, I really think it would be a great tool to use. However, the lack of response and the response time itself in tech support is definitely a downfall for our company

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• Payroll tracking ability is excellent.
• Workflow easy management on Cezanne HR is good.
• Easy employees experience management.

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• Red Carpet is very good for complex organizations as you can set up as many or as few workflows as needed.
• It is a very flexible tool so it can be leveraged for all levels of role and be customized for your organizational structure.
• Very stable system - no outages; maintenance downtime; etc.

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• Reporting - add more standard reports so I don't have to create them.
• Communicating w/ in the module with team mates.

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• Maybe in the state tax forms when working and living in a different state, some auto populate fields when onboarding New Jersey, New York and Pennsylvania.
• Adding a task can be tricky as well. It is hard to locate the proper task you are looking for in the list. The list needs to be more user friendly.

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Need to assess our needs vs how Cezanne HR supports those needs

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Some things are complicated to understand, such as the process around them or why things cannot be done. That said, support is always helpful and tries to think of solutions.

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It takes a lot of training and reading up on the processes in order to use it, but once you've had a lot of trial and error, you figure out the system quickly. Once you put together a user guide specific for your company's use of the product, it's easier for new employees to use RedCarpet and understand the different functions within it.

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Very little downtime

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It can sometimes "blip" or be slow, particularly on a Monday morning

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The support is great. They are efficient and resolve issues relatively quickly. The support opening times support our HR opening times. What would make it better is a live chat function for support or the ability to phone. Sometimes explaining an issue and going back and forth over email takes longer than a quick phone call or live chat.

Incentivized

Support is adequate. They are about the same, and the expected turn around time is acceptable in the industry standard. We have no complaints with customer support. The tracking system is good and allows for updates to issues, so there are generally no questions where the case may sit with engineering or application support.

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It is never the same than in person, but the training was also the implementation so it made sense as it was broken up. It made it more cost effective.

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The team were great particularly Wanessa. They knew the system inside and out and always found work arounds to meet our needs. Whilst implementation felt slower than I would want, our expectations were on the whole met

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SilkRoad's training/demo video was viewed well prior to beginning implementation. HR Team did not remember details and the video was not sufficient enough to understand all of the features within the system in order to communicate needs to the vendor/implementation expert. Implementation should have been walked through, step by step, by the vendor and each section of their required spreadsheet and the development of the portal should have been explained in depth.

Better for smaller companies. Don't get too big, or you will lose your value. It's a niche market here and the more products you can use, the better; its payroll integrates with on boarding, talent acquisition, staffing, succession planning, and performance management. I don't like the idea of having four different Software companies for something one can do. No manager likes all these different platforms.

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The overall system is comparable to other on-boarding systems. The interface is similar to others in the industry I have used or observed during industry events. Limitations with customization of user interface design and reporting requirements is the primary challenge compared to others in the industry with similar features or function.

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Very little downtime.

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• Fewer people preparing reports that an individual was doing before the dashboard s0 saving one full day per week of reporting.

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• Positive impact to ROI, we don't have hard numbers for overall but just in time spent on chasing paperwork I would say we save a minimum of 20 minutes per new hire and we hire 600+ people/year.
• We save an unknown amount on properly completed I9 forms since the system doesn't let you make errors that were always common on paper forms.

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