TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CDW

    Score3 out of 10
    N/ACDW is a large, global value-added reseller and service provider, providing technology and services to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. CDW is a public, Fortune 500 company.N/A

    Ingram Micro

    Score8.1 out of 10
    N/AIngram Micro is a global technology consultancy providing a full spectrum of global technology and supply chain services.N/A
    Pricing
    CDWIngram Micro
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CDWIngram Micro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalOptional
    Additional Details
    More Pricing Information
    User Ratings
    CDWIngram Micro
    Likelihood to Recommend
    7.4
    (9 ratings)
    7.6
    (5 ratings)
    User Testimonials
    CDWIngram Micro
    Likelihood to Recommend
    CDW
    CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.
    Incentivized
    Read full review
    Ingram Micro
    Works well if you want to 1) Fulfill your own eComm orders. 2) Want the ability to do dropship with 3rd party retailers. 3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.
    Incentivized
    Read full review
    Pros
    CDW
    • Website is very convenient and easily navigated.
    • Quotes are always competitive.
    • The range of products and services that they provide is outstanding.
    Incentivized
    Read full review
    Ingram Micro
    • Customer Support
    • Technical Advice
    • Fast accurate shipping and logistics
    Incentivized
    Read full review
    Cons
    CDW
    • High staff turnover.
    • Small organizations are treated as second-class citizens.
    • Seems to have an agenda based on what their vendors are offering them for incentives.
    Incentivized
    Read full review
    Ingram Micro
    • Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
    • Poor faceted navigation.
    • Entire site is painfully slow.
    • The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
    • Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.
    Incentivized
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    Alternatives Considered
    CDW
    CDW is a top-tier partner with most reputable tech companies. This aids in getting the best prices available.
    Read full review
    Ingram Micro
    Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.
    Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.
    Incentivized
    Read full review
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