| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avalara | Score8.1 out of 10 | N/A | Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S. | N/A |
 CCH® SureTax® | Score7.5 out of 10 | N/A | CCH SureTax is designed by tax experts to help businesses comply even with the most complex sale and use tax requirements. Always up-to-date on 100,000+ annual tax legislation changes, this cloud-based sales tax automation platform aims to ensure customers accurately calculate, collect, and remit taxes to the correct authorities every time. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| Avalara | CCH® SureTax® | |
|---|---|---|
| Considered Both Products | Chose Avalara We have a long standing partnership with Avalara. We value these relationships & know Avalara is a proven solution. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avalara Much more efficient and easier to integrate. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avalara RSM already had a connector and CCH did not; we were also using RSM for SL2018 implementation. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avalara Avalara is doing a lot better in my eyes. Currently we're having to provide location (register agent) address and they do not calculate state we are not exempt in. If we want the service then we will have to add the states on our end and incur addition transaction charges. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | Chose CCH® SureTax® We used Avalara from 2007 through 2012. We had continual connection issues with their system going down at least once a month. When your sales tax system goes down, everything within your ERP that uses sales tax also goes down. We are constantly entering quotes, orders, … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® I think Avalara is who we will eventually move to. We originally selected CCH® SureTax® based on the price and this is where it got us. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® We thought CCH® SureTax® was better suited to our situation, but Avalara was also robust. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® Avalara is a big name but fall short of expectation their software, got the attitude that they don't care and would not see through the implementation stage. They are not good for new comers. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® CCH SureTax was more accurate and truly understood telecom tax and the challenges. This is still a newer item that Avalara is still developing. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® Avalara was not suitable for our ERP and was not recommended by our VAR. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® Price and feature list made the decision unlivable easy. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® CCH SureTax has better options for handling local sales tax jurisdictions including certificate management. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® Costing and services offered. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CCH® SureTax® The decision to use CCH was made before my time with the company. I believe the decision was based reputation and reliability. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
91% Would buy again 152 Answers | 85% Would buy again 53 Answers | |
| Delivers good value for the price | ||
87% Delivers good value for the price 121 Answers | 90% Delivers good value for the price 46 Answers | |
| Happy with the feature set | ||
91% Happy with the feature set 156 Answers | 89% Happy with the feature set 55 Answers | |
| Lived up to sales and marketing promises | ||
81% Lived up to sales and marketing promises 93 Answers | 84% Lived up to sales and marketing promises 37 Answers | |
| Implementation went as expected | ||
73% Implementation went as expected 96 Answers | 87% Implementation went as expected 45 Answers | |
| Avalara | CCH® SureTax® | |||||||||||||||||||||||||
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| Avalara | CCH® SureTax® | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 7.5 |
| Likelihood to Renew | 10.0 | 9.3 |
| Usability | 8.9 | 8.2 |
| Availability | 8.0 | - |
| Performance | 8.0 | - |
| Support Rating | 3.1 | 6.4 |
| In-Person Training | 8.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 9.0 | 6.6 |
| Ease of integration | 9.0 | - |
| Product Scalability | 10.0 | - |
| Vendor post-sale | 7.5 | - |
| Vendor pre-sale | 8.0 | - |
| Avalara | CCH® SureTax® | |
|---|---|---|
| Likelihood to Recommend |
| No answers on this topic |
| Pros | No answers on this topic |
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| Cons |
| No answers on this topic |
| Likelihood to Renew |
| No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Reliability and Availability |
| No answers on this topic |
| Performance |
| No answers on this topic |
| Support Rating | No answers on this topic | No answers on this topic |
| In-Person Training |
| No answers on this topic |
| Online Training | No answers on this topic | No answers on this topic |
| Implementation Rating | No answers on this topic | No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Scalability | No answers on this topic | No answers on this topic |
| Return on Investment | No answers on this topic |
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| ScreenShots | Avalara Screenshots     | CCH® SureTax® Screenshots      |
