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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avalara

    Score8.1 out of 10
    N/AAvalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.N/A
    Pricing
    Avalara
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Avalara
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Avalara
    Considered Both Products
    Avalara
    Chose Avalara
    Avalara makes tax compliance easier with automation, multi-state filing, and error detection, plus secure e-filing and TIN matching to help avoid IRS penalties
    Incentivized
    Chose Avalara
    We did not evaluate other software platforms. Avalara was the recommended solution and integrates well with Net Suite.
    Incentivized
    Chose Avalara
    TaxJar is integrated with Kaseya autotask, and this integration is very inefficient and was not easy to set up. Neither TaxJar nor Kaseya support was helpful at all, "rude" is the only word to describe that, whereas Avalara has always tried to be helpful and has been very …
    Incentivized
    Chose Avalara
    I have not researched any similar products.
    Incentivized
    Chose Avalara
    We have not used or evaluated any other Avalara products.
    Incentivized
    Chose Avalara
    We previously used TR OneSource and did not find the UI to be user friendly at all. Avalara is more straightforward for our business needs.
    Incentivized
    Chose Avalara
    When I first started my position, we were already in the process of going into Avalara. I am unsure why our previous Controller selected Avalara, but I do believe it was because of the ease of use and aiding with determining nexus in states where we ship our products.
    Incentivized
    Chose Avalara
    better billing model for us, can't speak to usability since we didn't select it.
    Incentivized
    Chose Avalara
    We have a long standing partnership with Avalara. We value these relationships & know Avalara is a proven solution.
    Incentivized
    Chose Avalara
    I am not an active user of Oracle so nothing to compare.
    Incentivized
    Chose Avalara
    We use Avalara for the day-to-day research.
    Incentivized
    Chose Avalara
    Sage is our accounting system but it's not really comparable to what Avalara does. Avalara is the only tax-specific platform I have used.
    Incentivized
    Chose Avalara
    Avalara offers the most robust content around the transaction taxes for the hospitality/hotel industry.
    Incentivized
    Chose Avalara
    We selected Avalara because our prior service did not have the range of tax codes required for our products. They had nothing related to medical devices or supplies, so we used a generic 'taxable' tax code. Customers were unhappy because some states exempted the product we …
    Incentivized
    Chose Avalara
    Avalara has provided additional content for product taxability and tax rates. Additionally the ease of use or user friendliness of the platform for our tax team to utilize the full capabilities of Avalara has proven to be best in class. Other platforms may require additional …
    Incentivized
    Chose Avalara
    Trusted vendor.
    Incentivized
    Chose Avalara
    At the time, Vertex wanted to show us a demo and then never called us back.
    Incentivized
    Chose Avalara
    Avalara outshines all its competition.
    Incentivized
    Chose Avalara
    The initial reasoning behind making the switch from the Wolters Kluwer product to Avalara were two-fold. First, we were migrating to a new ERP system and felt more was needed from our tax software. Secondly, it was the due to the DOR in the state of TN. The current tax …
    Incentivized
    Chose Avalara
    Setting up a state in Vertex was not intuitive or user friendly. The system itself was clunky. Trying to set up a custom tax override was a nightmare. Whereas any of these tasks are very simple with Avalara. Setting up a state is as simple as checking a box and entering a start …
    Incentivized
    Chose Avalara
    I have only used Avalara.
    Incentivized
    Chose Avalara
    handles a-z from raw data to submission of filings and payment to each state
    Incentivized
    Chose Avalara
    Avalara was the preferred option for an Acumatica integration.
    Incentivized
    Chose Avalara
    I have not used any similar products. I think Avalara is very valuable in the right situation but also has room to improve certain features, offerings.
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    152 Answers
    Delivers good value for the price
    87%
    Delivers good value for the price
    121 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    156 Answers
    Lived up to sales and marketing promises
    81%
    Lived up to sales and marketing promises
    93 Answers
    Implementation went as expected
    73%
    Implementation went as expected
    96 Answers
    Features
    Avalara
    Type of tax
    Comparison of Type of tax features of Avalara
    Feature
    Avalara
    7.4
    339 Ratings
    6% below category average
    Sales and Use Taxes9.0332 Ratings
    Cross-border Taxes7.471 Ratings
    VAT / GST Taxes5.960 Ratings
    Energy and Fuel Taxes7.426 Ratings
    Tax Reporting & Compliance
    Comparison of Tax Reporting & Compliance features of Avalara
    Feature
    Avalara
    8.5
    317 Ratings
    8% above category average
    Geolocation for Tax Assessment9.2191 Ratings
    3rd-Party Software Integrations7.7253 Ratings
    Tax Data Reporting8.7283 Ratings
    Compliance Administration Management9.2216 Ratings
    Tax Exemption Processing8.4229 Ratings
    Tax Document Management8.1219 Ratings
    Complex Tax Scenario Management8.2151 Ratings
    User Ratings
    Avalara
    Likelihood to Recommend
    8.2
    (451 ratings)
    Likelihood to Renew
    10.0
    (30 ratings)
    Usability
    8.9
    (443 ratings)
    Availability
    8.0
    (9 ratings)
    Performance
    8.0
    (9 ratings)
    Support Rating
    3.1
    (21 ratings)
    In-Person Training
    8.0
    (2 ratings)
    Online Training
    9.0
    (4 ratings)
    Implementation Rating
    10.0
    (198 ratings)
    Configurability
    9.0
    (6 ratings)
    Ease of integration
    9.0
    (12 ratings)
    Product Scalability
    10.0
    (8 ratings)
    Vendor post-sale
    7.5
    (9 ratings)
    Vendor pre-sale
    8.0
    (9 ratings)
    User Testimonials
    Avalara
    Likelihood to Recommend
    Avalara
    I find Avalara to work very well if you are using a software system that is integrated with Avalara, and it is set up to calculate the tax and file the returns. It is very streamlined and efficient. It doesn't work as well if the tax is calculated elsewhere and you have Avalara filing your returns; the options for getting the tax info into Avalara are very limited.
    Incentivized
    Read full review
    Pros
    Avalara
    No answers on this topic
    Cons
    Avalara
    • Avalara needs to be able to provide tax and legal advice, so we don't have to go to an outside source.
    • Some states we file in have more than just sales tax on the return. For example, Washington has B&O tax, tire tax, sales and use tax. It would help a lot if Avalara could report all of these taxes, so we don't have to file manually.
    Incentivized
    Read full review
    Likelihood to Renew
    Avalara
    We need their help with filing and keeping track of things. It is very likely we are in the process of renewing right now. Autumn is our case manager and she has been a great help in keeping us updated on our usage and renewal. I feel we will be using this for a very long time.
    Read full review
    Usability
    Avalara
    No answers on this topic
    Reliability and Availability
    Avalara
    I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
    Read full review
    Performance
    Avalara
    We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
    Incentivized
    Read full review
    Support Rating
    Avalara
    No answers on this topic
    In-Person Training
    Avalara
    I wasn't here when they first started with Avalara.
    Incentivized
    Read full review
    Online Training
    Avalara
    No answers on this topic
    Implementation Rating
    Avalara
    No answers on this topic
    Alternatives Considered
    Avalara
    No answers on this topic
    Scalability
    Avalara
    No answers on this topic
    Return on Investment
    Avalara
    No answers on this topic
    ScreenShots

    Avalara Screenshots

    Screenshot of the Avalara portal homepageScreenshot of returns, appearing in the Avalara portalScreenshot of transactionsScreenshot of reportsScreenshot of jurisdiction details