TrustRadius

Casengo vs. Gladly CX Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Casengo
Score 9.7 out of 10
N/A
Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts.
$9
p/month p/year
Gladly CX Platform
Score 8.0 out of 10
N/A
Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.
$38
Per Month Per User
Pricing
CasengoGladly CX Platform
Editions & Modules
Basic
$9
p/month p/year
Premium
$19
p/month p/year
Enterprise
$44
p/month p/year
Free
$0
Task Based
$38.00
Per Month Per User
Customer Facing
$150.00
Per Month Per User
Offerings
Pricing Offerings
CasengoGladly CX Platform
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
CasengoGladly CX Platform
Features
CasengoGladly CX Platform
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Casengo
-
Ratings
Gladly CX Platform
8.0
Ratings
0% below category average
Organize and prioritize service tickets00 Ratings5.00 Ratings
Expert directory00 Ratings10.00 Ratings
ITSM collaboration and documentation00 Ratings10.00 Ratings
Ticket creation and submission00 Ratings10.00 Ratings
Ticket response00 Ratings5.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Casengo
-
Ratings
Gladly CX Platform
10.0
Ratings
24% above category average
External knowledge base00 Ratings10.00 Ratings
Internal knowledge base00 Ratings10.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Casengo
-
Ratings
Gladly CX Platform
10.0
Ratings
25% above category average
IVR00 Ratings10.00 Ratings
Social integration00 Ratings10.00 Ratings
Email support00 Ratings10.00 Ratings
Help Desk CRM integration00 Ratings10.00 Ratings
Best Alternatives
CasengoGladly CX Platform
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 9.1 out of 10
SysAid
SysAid
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CasengoGladly CX Platform
Likelihood to Recommend
-
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
CasengoGladly CX Platform
Likelihood to Recommend
No answers on this topic
In my case, every day working with Gladly CX Platform is better than the way we used to work with Zendesk, as we did have a big upgrade. So, working with Gladly CX Platform has improved our job daily, making the job faster and easier and that help us tomake the customer happier and to succed in our goal and happiness guarantee
Diana Elizabeth Flores E | TrustRadius Reviewer
Read full review
Pros
No answers on this topic
  • Keeps record of previous interactions/customer history.
  • Displays customer profile, orders and inquiries simultaneously.
  • Allows for excellent employee management (as in seeing where the team is at individually and collectively during a work day).
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Gladly continues to enhance the reporting capabilities of the platform making it an even stronger tool with each update.
Drew Chamberlain | TrustRadius Reviewer
Drew Chamberlain
Director of Operations and Customer Experience
Read full review
Likelihood to Renew
No answers on this topic
Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction
FP
Fallon Penrod
Independent Contractor
Read full review
Usability
No answers on this topic
Because I've been using the platform for almost 3 years, and it has been a game changer in our line of work, making the work easier and faster. And in peak season, when we hire new agents, the training is way better and easier. So for me, using this platform has made my job better
Diana Elizabeth Flores E | TrustRadius Reviewer
Read full review
Support Rating
No answers on this topic
Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.
Drew Chamberlain | TrustRadius Reviewer
Drew Chamberlain
Director of Operations and Customer Experience
Read full review
Alternatives Considered
No answers on this topic
Gladly truly delivers what other vendors promote:
  • True Omnichannel support.
  • Easy to use UI.
  • Robust reporting.
  • Full SaaS solution.
  • Built-in knowledgebase.
  • Simple implementation.
  • Great support team.
  • True business partnership.
  • Full 360 views of your customer.
  • Reduced ramp time for agents.
It truly is the future of Customer Support software. True game changer.
Drew Chamberlain | TrustRadius Reviewer
Drew Chamberlain
Director of Operations and Customer Experience
Read full review
Return on Investment
No answers on this topic
  • Improved Customer Satisfaction
  • Operational Efficiency and Cost Savings
  • Revenue Growth Through Enhanced Customer Experience
Verified User
Anonymous
Read full review
ScreenShots

Casengo Screenshots

Screenshot of Casengo's universal inbox displays all your incoming messages

Gladly CX Platform Screenshots

Screenshot of Gladly's customer chat in actionScreenshot of a customer getting a flight update through GladlyScreenshot of a customer conversation with Gladly SidekickScreenshot of the call summary feature in Gladly