CardConnect vs. Fiserv (First Data) - ICICI Merchant Services

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

Incentivized

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.

Incentivized

• Online user interface for charging.
• Reporting
• Setting up custom pre made billing packages.

Incentivized

• Provided our client with competitive rates
• Integration came with a sandbox environment, which was convenient
• Backend has a summary of all transactions and a report that can be exported

Incentivized

• customer service
• stealing money
• unclear contract/forever changing contract terms

• [In my experience,] merchants will just follow this scam service and they will say they provide a refund to the customer but actually they will not do anything just use your money by giving unnecessary excuses.

The team is very much agile to help. But they need more documentation provided.

Incentivized

Rosy salon software made me choose CardConnect. They are no longer affiliated for many reasons.

We had previously used Elavon Merchant services. We found the provider to be more expensive and offer far less flexibility for our processing. Also, our processing was entirely manual and had to be done in the office.

Incentivized

• It has been easy to configure.
• it has boosted our sales at the client interest.

Incentivized

• Sales have increased in the past year because I have a dedicated site to selling products that people used to have to come in person to order. First Data along with putting everything up on my website definitely makes it easy for me to automate things.

Incentivized