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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbonite Safe

    Score8.9 out of 10
    N/ACarbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which allows users to back up their hard drive and, in the event of a computer catastrophe, perform a full restore of all files) are migrated to Carbonite Safe. Mozy was acquired by Carbonite from Dell in March 2018.

    $83.99

    per year

    Norton 360

    Score7.1 out of 10
    N/AThe Norton products, including Norton 360, Norton Antivirus, and Norton Security, are consumer antivirus and privacy protection products. Features include password management, VPN, dark web and credit monitoring for individuals, and cloud backup for PCs.

    $59.99

    per year

    Pricing
    Carbonite SafeNorton 360
    Editions & Modules
    Basic
    $83.99
    per year
    Plus
    $119.99
    per year
    Prime
    $149.99
    per year
    Norton AntiVirus
    $59.99
    per year
    Norton 360 Standard
    $94.99
    per year 3 PCs, Macs, tablets, or phones
    Norton 360 Deluxe
    $119.99
    per year 5 PCs, Macs, tablets, or phones
    Norton 360 with LifeLock Select Plus
    $189.99
    per year 10 PCs, Macs, tablets, or phones
    Offerings
    Pricing Offerings
    Carbonite SafeNorton 360
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—1st year discounts available.
    More Pricing Information
    Community Pulse
    Carbonite SafeNorton 360
    Considered Both Products
    Carbonite, an OpenText company
    No answer on this topic
    Gen (NortonLifeLock, Avast, Avira, AVG)
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    Carbonite SafeNorton 360
    Data Center Backup
    Comparison of Data Center Backup features of Carbonite Safe and Norton 360
    Feature
    Carbonite Safe
    8.7
    3 Ratings
    4% above category average
    Norton 360
    -
    Ratings
    Universal recovery10.02 Ratings00 Ratings
    Instant recovery3.33 Ratings00 Ratings
    Recovery verification9.82 Ratings00 Ratings
    Business application protection9.01 Ratings00 Ratings
    Multiple backup destinations10.01 Ratings00 Ratings
    Incremental backup identification9.82 Ratings00 Ratings
    Backup to the cloud9.43 Ratings00 Ratings
    Deduplication and file compression9.01 Ratings00 Ratings
    Snapshots10.01 Ratings00 Ratings
    Flexible deployment8.83 Ratings00 Ratings
    Management dashboard8.83 Ratings00 Ratings
    Platform support8.83 Ratings00 Ratings
    Retention options5.93 Ratings00 Ratings
    Encryption9.93 Ratings00 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Carbonite Safe and Norton 360
    Feature
    Carbonite Safe
    8.4
    3 Ratings
    3% above category average
    Norton 360
    -
    Ratings
    Continuous data protection8.33 Ratings00 Ratings
    Replication8.32 Ratings00 Ratings
    Operational reporting and analytics6.83 Ratings00 Ratings
    Malware protection9.01 Ratings00 Ratings
    Multi-location capabilities8.12 Ratings00 Ratings
    Ransomware Recovery10.02 Ratings00 Ratings
    Best Alternatives
    Carbonite SafeNorton 360
    Small Businesses
    NAKIVO Backup & Replication
    Score9.7 out of 10
    Malwarebytes
    Score8.2 out of 10
    Medium-sized Companies
    Druva Security Cloud
    Score9.7 out of 10
    Malwarebytes
    Score8.2 out of 10
    Enterprises
    Druva Security Cloud
    Score9.7 out of 10
    AVG AntiVirus Business Edition
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Carbonite SafeNorton 360
    Likelihood to Recommend
    8.9
    (14 ratings)
    8.0
    (17 ratings)
    Likelihood to Renew
    5.9
    (2 ratings)
    8.0
    (4 ratings)
    Usability
    8.7
    (2 ratings)
    9.0
    (2 ratings)
    Support Rating
    10.0
    (2 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (2 ratings)
    User Testimonials
    Carbonite SafeNorton 360
    Likelihood to Recommend
    Carbonite, an OpenText company
    Mozy Pro is a great fit, especially for small businesses that don't want to pursue a very large number of licenses, and don't have many TB of data to backup. The price per user is reasonable, and well within the budget of smaller businesses needing workstation backup solutions. For larger enterprises, there are other products that provide a lot more storage and better performance. We found Code42's product to be better for larger data backup needs.
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.
    Read full review
    Pros
    Carbonite, an OpenText company
    • Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
    • Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
    • Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    • Norton works quite quickly and is efficient enough to detect threats
    • It is very easy and simple to install and is without any complications and irrelevant inquiries.
    • Norton is available at a very reasonable price in the market and is not heavy on pocket.
    Read full review
    Cons
    Carbonite, an OpenText company
    • I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    • Cost could be an issue. They could perform a free trial at the beginning for people to check.
    • It would be good if you can do an online free check of your computer.
    • While the updates are good sometimes your computer is attacked by a virus they did not expect.
    Read full review
    Likelihood to Renew
    Carbonite, an OpenText company
    For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    I did renew it before because support is great and cost is great. I believe that Norton has a very long experience in what they do and they are doing a great job with all the updates they provide and the work they are doing. Moreover Norton is going in the right direction for sure.
    Read full review
    Usability
    Carbonite, an OpenText company
    Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    User interface is excellent. The green tickmark in the tray ensuring everything is undercontrol is so satisfying. I have turned on Auto updates so, I am not bothered about unnecessary download updates popup
    Incentivized
    Read full review
    Support Rating
    Carbonite, an OpenText company
    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    Security software with very good features that works in the background.
    Price suitable for companies of any size and easy to install and use.
    Incentivized
    Read full review
    Implementation Rating
    Carbonite, an OpenText company
    No answers on this topic
    Gen (NortonLifeLock, Avast, Avira, AVG)
    Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.
    Incentivized
    Read full review
    Alternatives Considered
    Carbonite, an OpenText company
    Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups better than Mozy / Carbonite Safe whereas Barracuda Backup is a much more expensive (but worthwhile) investment. Barracuda Backup includes a physical BDR appliance.
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    User-friendly interface (it's not just AV and users who were interacting with the product), performance, resource usage (most of the computers were not very fresh and that factor was very critical), efficiency, it shouldn't be just sitting on a PC - it should protect it, what was perfectly done with that product.
    Incentivized
    Read full review
    Return on Investment
    Carbonite, an OpenText company
    • Mozy is very affordable and pricing is very flexible and easy to add more space when needed. This allows us to only pay for what we need.
    • Having our critical files protected is the most important thing. The fact that it doesn't cost much for us to do that is just a bonus.
    Incentivized
    Read full review
    Gen (NortonLifeLock, Avast, Avira, AVG)
    • Poor performance against Spyware and other threats despite claiming to act against them (recognizes very few and eliminates less) It is limited to viruses.
    • Regular blocking of incoming scripts (in front of other antivirus)
    • Little or almost no compatibility with the Windows XP Firewall, but they are involved.
    Read full review
    ScreenShots