TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbonite Safe

    Score8.9 out of 10
    N/ACarbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which allows users to back up their hard drive and, in the event of a computer catastrophe, perform a full restore of all files) are migrated to Carbonite Safe. Mozy was acquired by Carbonite from Dell in March 2018.

    $83.99

    per year

    Macrium Reflect

    Score9 out of 10
    N/AMacrium Reflect is an endpoint and server backup and cloning solution from Macrium Software (aka Paramount Software UK), available in personal and professional editions.N/A
    Pricing
    Carbonite SafeMacrium Reflect
    Editions & Modules
    Basic
    $83.99
    per year
    Plus
    $119.99
    per year
    Prime
    $149.99
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    Carbonite SafeMacrium Reflect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Carbonite SafeMacrium Reflect
    Considered Both Products
    Carbonite, an OpenText company
    No answer on this topic
    Macrium Software (Paramount Software)
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    Carbonite SafeMacrium Reflect
    Data Center Backup
    Comparison of Data Center Backup features of Carbonite Safe and Macrium Reflect
    Feature
    Carbonite Safe
    8.7
    3 Ratings
    4% above category average
    Macrium Reflect
    8.6
    1 Ratings
    3% above category average
    Universal recovery10.02 Ratings00 Ratings
    Instant recovery3.33 Ratings00 Ratings
    Recovery verification9.82 Ratings10.01 Ratings
    Business application protection9.01 Ratings00 Ratings
    Multiple backup destinations10.01 Ratings00 Ratings
    Incremental backup identification9.82 Ratings8.01 Ratings
    Backup to the cloud9.43 Ratings00 Ratings
    Deduplication and file compression9.01 Ratings9.01 Ratings
    Snapshots10.01 Ratings00 Ratings
    Flexible deployment8.83 Ratings9.01 Ratings
    Management dashboard8.83 Ratings00 Ratings
    Platform support8.83 Ratings8.01 Ratings
    Retention options5.93 Ratings8.01 Ratings
    Encryption9.93 Ratings8.01 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Carbonite Safe and Macrium Reflect
    Feature
    Carbonite Safe
    8.4
    3 Ratings
    3% above category average
    Macrium Reflect
    8.8
    1 Ratings
    7% above category average
    Continuous data protection8.33 Ratings7.01 Ratings
    Replication8.32 Ratings10.01 Ratings
    Operational reporting and analytics6.93 Ratings00 Ratings
    Malware protection9.01 Ratings00 Ratings
    Multi-location capabilities8.12 Ratings10.01 Ratings
    Ransomware Recovery10.02 Ratings8.01 Ratings
    Best Alternatives
    Carbonite SafeMacrium Reflect
    Small Businesses
    NAKIVO Backup & Replication
    Score9.7 out of 10
    NAKIVO Backup & Replication
    Score9.7 out of 10
    Medium-sized Companies
    Druva Security Cloud
    Score9.7 out of 10
    Druva Security Cloud
    Score9.7 out of 10
    Enterprises
    Druva Security Cloud
    Score9.7 out of 10
    Druva Security Cloud
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Carbonite SafeMacrium Reflect
    Likelihood to Recommend
    8.9
    (14 ratings)
    9.0
    (5 ratings)
    Likelihood to Renew
    5.9
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (2 ratings)
    9.0
    (2 ratings)
    Support Rating
    10.0
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Carbonite SafeMacrium Reflect
    Likelihood to Recommend
    Carbonite, an OpenText company
    Mozy Pro is a great fit, especially for small businesses that don't want to pursue a very large number of licenses, and don't have many TB of data to backup. The price per user is reasonable, and well within the budget of smaller businesses needing workstation backup solutions. For larger enterprises, there are other products that provide a lot more storage and better performance. We found Code42's product to be better for larger data backup needs.
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    Macrium Reflect is one of the best partition backup applications available in the market. It can also clone drives in addition to making images of partitions and has a very useful feature of creating a bootable recovery drive for restoring partition(s) in case the OS is not booting. There are also different products for varying needs of the end user- Macrium Reflect Server, Workstation, etc. I have restored my system without any errors many times with Macrium.
    Incentivized
    Read full review
    Pros
    Carbonite, an OpenText company
    • Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
    • Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
    • Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    • Clear interface for creating drive image backups
    • Reliable, every day backups
    • Accessible log showing successful backups and any failures
    • Creates differential backups that are small in size
    • Fast, easy method for recovering individual files or folders from an image backup
    Incentivized
    Read full review
    Cons
    Carbonite, an OpenText company
    • I would like to see backups for programs that I have installed on my machine. For instance I use Adobe CS6 and MS Office among other things. Instead of having to reinstall all these programs on my new machine, I would love for Mozy to be able to save the programs somehow and I can restore them as they were on the old machine with the same almost one-click process that I use to restore files. Basically like Time Machine, but for Windows.
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    • Has ransomware protection that could be better at letting users configure exeptions
    Incentivized
    Read full review
    Likelihood to Renew
    Carbonite, an OpenText company
    For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    No answers on this topic
    Usability
    Carbonite, an OpenText company
    Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    There is a small learning curve in the beginning, but altogether a great tool for my purpose.
    Incentivized
    Read full review
    Support Rating
    Carbonite, an OpenText company
    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.
    Incentivized
    Read full review
    Alternatives Considered
    Carbonite, an OpenText company
    Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups better than Mozy / Carbonite Safe whereas Barracuda Backup is a much more expensive (but worthwhile) investment. Barracuda Backup includes a physical BDR appliance.
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    Previously, I used Acronis as my company purchased licensing for years. It's great, but I found Macrium Reflect more straightforward, and the free version has been perfect for personal use.
    Incentivized
    Read full review
    Return on Investment
    Carbonite, an OpenText company
    • Mozy is very affordable and pricing is very flexible and easy to add more space when needed. This allows us to only pay for what we need.
    • Having our critical files protected is the most important thing. The fact that it doesn't cost much for us to do that is just a bonus.
    Incentivized
    Read full review
    Macrium Software (Paramount Software)
    • Reduce the impact of emergency situations like ransomware attacks, hardware failures, etc.
    • Restore the backups quickly and reliably.
    • Free version availability for commercial use is an added bonus.
    Incentivized
    Read full review
    ScreenShots