Capacity vs. SAP Service Cloud

Capacity

SAP Service Cloud

154 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Capacity	N/A	N/A	Capacity is an AI-powered helpdesk that automates support in real-time for customers and employees. The AI helpdesk helps team to filter, organize, and respond to inbound inquiries, like an email inbox.	$49 per month per user
SAP Service Cloud	Score8.6 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A

Pricing

Capacity

SAP Service Cloud

Growth: $49
per month per user
Professional: $99
per month per user
Enterprise: Custom

No answers on this topic

Pricing Offerings
Capacity	SAP Service Cloud
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Capacity	SAP Service Cloud
Considered Both Products	Capacity No answer on this topic	SAP No answer on this topic
	Would buy again
	No answers on this topic	99% Would buy again 90 Answers
	Delivers good value for the price
	No answers on this topic	99% Delivers good value for the price 74 Answers
	Happy with the feature set
	No answers on this topic	95% Happy with the feature set 86 Answers
	Lived up to sales and marketing promises
	No answers on this topic	95% Lived up to sales and marketing promises 58 Answers
	Implementation went as expected
No answers on this topic	96% Implementation went as expected 76 Answers

User Ratings
	Capacity	SAP Service Cloud
Likelihood to Recommend	- (0 ratings)	8.7 (83 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (2 ratings)
Support Rating	- (0 ratings)	5.5 (1 ratings)
Ease of integration	- (0 ratings)	8.2 (52 ratings)

User Testimonials
	Capacity	SAP Service Cloud
Likelihood to Recommend	Capacity No answers on this topic	SAP No answers on this topic
Pros	Capacity No answers on this topic	SAP No answers on this topic
Cons	Capacity No answers on this topic	SAP No answers on this topic
Likelihood to Renew	Capacity No answers on this topic	SAP No answers on this topic
Support Rating	Capacity No answers on this topic	SAP I have found that sometimes issues reported to the SAP takes more time also they lack system support with respect to the priority . Also we don't see RCA for the issues raised. Also turn around time for the issues is not fixed as the support is global sometimes the issues float here and there. Incentivized Vishal kanwar Deputy Manager Read full review
Alternatives Considered	Capacity No answers on this topic	SAP Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was the reason for choosing SAP Service Cloud. Incentivized Kirsten Cornell Senior Communications Specialist Read full review
Return on Investment	Capacity No answers on this topic	SAP No answers on this topic
ScreenShots		SAP Service Cloud Screenshots