Canny.io vs. UserVoice

Canny.io

UserVoice

9 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Canny	Score7 out of 10	N/A	Canny, a customer feedback and changelog tool from the company of the same name in San Francisco, helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in one place, and its feature set includes public or private feedback boards, scoring features to see priority, and a public changelog. The user can add Canny to an existing workflow using integrations like Intercom, Zendesk, Salesforce, Jira,…	$400 per month
UserVoice	Score9.5 out of 10	N/A	UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer…	$15 per month

Pricing

Canny

UserVoice

Growth: $400
per month
Business: Custom

No answers on this topic

Pricing Offerings
Canny	UserVoice
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Canny offers discounts on the Growth plan for early-stage companies. 75% off for the first year ($100), 50% off for the second ($200).

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User Ratings
	Canny	UserVoice
Likelihood to Recommend	- (0 ratings)	10.0 (9 ratings)
Likelihood to Renew	- (0 ratings)	9.7 (6 ratings)
Usability	- (0 ratings)	8.0 (1 ratings)
Support Rating	- (0 ratings)	9.0 (1 ratings)
Implementation Rating	- (0 ratings)	9.0 (1 ratings)

User Testimonials
	Canny	UserVoice
Likelihood to Recommend	Canny.io No answers on this topic	UserVoice UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback. Steve MacLaughlin Director, Internet Solutions Read full review
Pros	Canny.io No answers on this topic	UserVoice No answers on this topic
Cons	Canny.io No answers on this topic	UserVoice Doesn't always catch obvious spam/we have to do a fair amount of blacklisting Doesn't have multiple language options No online/email tech support available. You have to call if you have an issue. Incentivized Jessica Meadows Rich Curriculum Coordinator Read full review
Likelihood to Renew	Canny.io No answers on this topic	UserVoice I just really liked UserVoice. Jacie Fontenot Accounting Clerk Read full review
Usability	Canny.io No answers on this topic	UserVoice The day-to-day usability is good. More technical settings require a bit more effort. Steve MacLaughlin Director, Internet Solutions Read full review
Support Rating	Canny.io No answers on this topic	UserVoice Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products. Steve MacLaughlin Director, Internet Solutions Read full review
Implementation Rating	Canny.io No answers on this topic	UserVoice Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools. Steve MacLaughlin Director, Internet Solutions Read full review
Alternatives Considered	Canny.io No answers on this topic	UserVoice I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool. Incentivized Oren Shatken Product Manager Read full review
Return on Investment	Canny.io No answers on this topic	UserVoice Transparency: Now we can handle better communication of requests with customers and internal stakeholders. We can track better how many ideas are accepted and released vs rejected ones. Incentivized ariel cordiviola Product Manager Read full review
ScreenShots		UserVoice Screenshots