CallHippo vs. Zoom Phone

CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.

Incentivized

I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices

Incentivized

• No positive sides at all.

• Transcribes voicemails. Great for those verbose folks that leave long voicemails.
• Loud and clear volume quality! Great in a busy office with lots of people talking.
• Easy to keep track of who has called me. Has Caller ID which is helpful.

Incentivized

• Waiting for iOS mobile app

Incentivized

• We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
• It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.

Incentivized

It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.

Incentivized

Integrated into our network. System wide access. Staff are comfortable with the product

Incentivized

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Incentivized

All of them. This seemed to be the best until they got us down.

Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app.

Incentivized

• Call to all countries supported making it easy to connect.
• Last resort to make calls
• Easy to use

Incentivized

• Zoom Workplace has had a positive effect on out business by combining meetings and phones in one place.
• The collaboration has been better with our staff being hybrid.
• The Zoom Workplace platform has been more that I expected to pay, but the customer service is outstanding.

Incentivized