Buildium vs. CoStar Real Estate Manager

We have really appreciated the recent integrations and steps to make the system easier to use. We utilize the task flow internally to track items needed as well as with our owners and tenants. It allows us to easily track the number of requests as well as the work history.

Incentivized

I do not recommend

• It documents the date and time of all updates and communications, which are essential to the companys records.
• It allows external clients to communicate and stay in touch with our company, as well as access information.
• It serves as a large database for all of our customer and client information that is very user-friendly.

Incentivized

• Nothing
• Charging my card
• Nothing

• Reconciliation adjustment, please enact a password setting. Having to un-reconcile 4 months to get to the desired date is ridiculous.
• Fix the notes & loans to have communication between separate companies.
• Allow for duplicate vendors to merge.
• Give a re-send option for tenant portal use/creation.
• Allow to search by Invoice # (reference #)
• Fix the credit system, allow the transfer of deposits from one unit to be moved to another.
• When ending a lease, show the ledger adjustments as you add charges/refund deposits etc.
• Option to see duplicate transactions!!

Incentivized

• In our market (Portland, OR), not enough users implement the tools that could make CoStar so much better. For example, I specialize in medical but brokers and owners don't take the time to mark medical as an approved use in their buildings so I have to search much longer and cross-reference the data by contacting the brokers directly.
• I find it really annoying that when I download documents CoStar doesn't use smart technology to automatically name my files. It is especially irritating since every piece of marketing we post to CoStar has a relevant file name yet when we download the same file we have to rename it.

Incentivized

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Overall, the system is good and getting better; however, different roll outs have caused the system to regress. Their latest bank automation rollout was a disaster and continues to be an issue. Since the upgrade, I have not been able to sync our bank and Buildium (download transactions).

Incentivized

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

I cannot rate this since I was not part of that process

Incentivized

We only went with Buidlium because we had the option to absorb the fees for rent payments. I wanted to provide $0 fees for Tenants to pay online. I'm glad we went with Buildium in the end but that was the only reason we moved forward with them was because we could customize that option to match our business model.

Incentivized

One of our landlords requested we try VTS but we didn't continue because it was such a small portfolio it too more time to update the database than we wanted to spend

Incentivized

• I spend less time on reconciliation
• I am able to easily track and plan growth
• Residents can easily use the platform

Incentivized

• Since CoStar has linked with LoopNet we have had fewer bad data calls. By which I mean old data from LoopNet that was available to the general public is now more regularly updated through CoStar so we have less confusion with our clients.

Incentivized