Braintree, a PayPal service vs. Worldpay from FIS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Braintree, a PayPal service
Score 6.6 out of 10
N/A
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.N/A
Worldpay from FIS
Score 8.9 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Pricing
Braintree, a PayPal serviceWorldpay from FIS
Editions & Modules
Standard Pricing
2.9% +$0.30
per transaction
Custom Pricing
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
Braintree, a PayPal serviceWorldpay from FIS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Braintree, a PayPal serviceWorldpay from FIS
Features
Braintree, a PayPal serviceWorldpay from FIS
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Braintree, a PayPal service
-
Ratings
Worldpay from FIS
8.8
Ratings
19% above category average
Fraud Detection00 Ratings9.00 Ratings
Billing and Invoicing Support00 Ratings8.00 Ratings
Global Support00 Ratings9.00 Ratings
Payment Form Acceptance00 Ratings9.00 Ratings
Best Alternatives
Braintree, a PayPal serviceWorldpay from FIS
Small Businesses
Stripe Payments
Stripe Payments
Score 8.5 out of 10
Apple Pay
Apple Pay
Score 9.3 out of 10
Medium-sized Companies

No answers on this topic

Apple Pay
Apple Pay
Score 9.3 out of 10
Enterprises

No answers on this topic

Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Braintree, a PayPal serviceWorldpay from FIS
Likelihood to Recommend
1.0
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
7.0
(0 ratings)
Usability
5.0
(0 ratings)
10.0
(0 ratings)
Support Rating
1.6
(0 ratings)
5.0
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Braintree, a PayPal serviceWorldpay from FIS
Likelihood to Recommend
Braintree is a good payment processor if you are looking to accept multiple payment methods across multiple geographies and localizations. It is also a good place to keep a single source of truth for customer payments and keeping payment methods on file. If you are only in one geography or would be fine with accepting only a single payment type, Braintree is not a good choice.
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World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.
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Pros
  • Extremely reliable which is incredibly important for payment processing
  • Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
  • Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support
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  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
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Cons
  • Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.
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  • The account teams that are assigned are not technical.
  • It can be very hard to get answers if you talk to the wrong person.
  • There is long lead times in account set up.
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Likelihood to Renew
There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
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As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Usability
As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.
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Easy! Easy! Easy!
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Support Rating
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Implementation Rating
It is simple for a developer to do.
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No answers on this topic
Alternatives Considered
Paypal's Business plan has a monthly charge in addition to the per transaction charges if you'd like to use recurring billing. Braintree gives you recurring billing options without the monthly charge and automatically sends a transaction receipt to the client each month. Once it is set up it is completely hands off which saves a lot of time.

Bank of America merchant products. They charge extra for setups that include manually entered credit cards. They also have high start up costs that would take a while to pay for themselves due since we don't process enough transactions to make it worthwhile.
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We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.
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Return on Investment
  • The competitive rates we are receiving with Braintree through their program for BigCommerce enterprise customers have saved us quite a bit in sales costs.
  • Braintree's fraud detection is likely set to very high as when we switched to Braintree we only received 1 fraudulent transaction in 2 years which is a huge relief.
  • Prompt disbursements have granted us faster ROI than other payment processors.
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  • Duplicate charges have caused untold damage to our reputation
  • I've spent a ridiculous amount of time trying to fix WP problems with AND without tech support help
  • We switched POS systems from CenterEdge to Roller, but issues persist
  • The problems we experience have been so vast that we will never know the true cost of the negative impact WorldPay has had on our business.
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ScreenShots