Box vs. Laserfiche

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Box
Score 7.2 out of 10
N/A
Box is an online Intelligent Content Management solution that caters to individual users as well as businesses.
$7
per month per user (3 minimum)
Laserfiche
Score 8.2 out of 10
N/A
Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with…
$540
per year per user
Pricing
BoxLaserfiche
Editions & Modules
Business Starter
$7
per month per user (3 minimum)
Business
$20
per month per user (3 minimum)
Business Plus
$33
per month per user (3 minimum)
Enterprise
$47
per month per user (3 minimum)
Enterprise Plus
$50
per month (billed annually) per user (3 minimum)
Enterprise Advanced
Contact us
per month per user (35 minimum)
Starter
$540
per year per user
Starter
$600
per year per user
Professional
$710
per year per user (starts at 10 users)
Professional
$830
per year per user (starting at 5 users)
Business
$830
per year per user (starts at 25 users)
Business
$950
per year per user (starting at 25 users)
Enterprise
Custom
Offerings
Pricing Offerings
BoxLaserfiche
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsA discount is available for annual pricing.
More Pricing Information
Community Pulse
BoxLaserfiche
Features
BoxLaserfiche
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Box
6.1
Ratings
26% below category average
Laserfiche
8.5
Ratings
7% above category average
Content capture & imaging8.10 Ratings9.00 Ratings
File sync, storage & archiving9.30 Ratings8.00 Ratings
Document management6.30 Ratings8.50 Ratings
Records management5.80 Ratings9.00 Ratings
Content search & retrieval7.50 Ratings8.50 Ratings
Enterprise content collaboration8.00 Ratings8.00 Ratings
Content publishing & creation5.00 Ratings8.50 Ratings
Security, risk management & information governance6.00 Ratings9.00 Ratings
Contract lifecycle management5.00 Ratings9.00 Ratings
Automated workflows5.00 Ratings8.50 Ratings
Artificial intelligence2.00 Ratings00 Ratings
Mobile support3.00 Ratings8.00 Ratings
Integration8.00 Ratings8.00 Ratings
Best Alternatives
BoxLaserfiche
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.5 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.5 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.1 out of 10
MediaValet
MediaValet
Score 9.1 out of 10
Enterprises
MediaValet
MediaValet
Score 9.1 out of 10
MediaValet
MediaValet
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BoxLaserfiche
Likelihood to Recommend
6.8
(0 ratings)
8.5
(0 ratings)
Likelihood to Renew
8.0
(0 ratings)
8.6
(0 ratings)
Usability
6.8
(0 ratings)
9.0
(0 ratings)
Availability
10.0
(0 ratings)
10.0
(0 ratings)
Performance
9.1
(0 ratings)
9.0
(0 ratings)
Support Rating
8.5
(0 ratings)
9.4
(0 ratings)
In-Person Training
10.0
(0 ratings)
-
(0 ratings)
Online Training
10.0
(0 ratings)
10.0
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
Configurability
10.0
(0 ratings)
-
(0 ratings)
Ease of integration
10.0
(0 ratings)
8.0
(0 ratings)
Product Scalability
10.0
(0 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
BoxLaserfiche
Likelihood to Recommend
Very likely to use it. It gives you the comfort that all the files are being stored in [the] same places from different team members. It is easy to organize in folders and also very useful by adding time stamps. [With] an easy setup u can have and box extension installed on your laptop and use it directly. So you can sync files easily.
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Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
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Pros
  • The main feature that I like the most in Box is that it makes collaboration seamless, workers can easily check the documents any time and make changes according to the needs.
  • Box manages and backs up all of your files on its cloud servers, and provides a very nice interface for creating, viewing, editing, and collaborating on the most commonly used file types (PDF, XLS, DOC, etc.).
  • Over the past few years, Box has built on top of its basic cloud storage management with a host of other tools, such as workflows, AI, monitoring, and analytics.
  • It is helping us to make good connections with clients and our workers themselves as to its syncing and viewing feature to all is very much helpful and easy to go.
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  • It's very good at giving a wide range of options for importing and exporting data, the Windows Client software alone can pull files from a windows folder, has a software printer to print documents into Laserfiche instead of to paper, has Office integration, the ability to pull photos from cameras, and has a scanner component.
  • Laserfiche Workflow is an automation tool that is very flexible and powerful, and allows a wide range of options for automating document flows and procedures.
  • Laserfiche is very good at communicating with other systems, though some systems, like big iron minicomputers, take some extra work and effort. Setting up integrations with SQL server databases are as simple as any complex IT procedure can get.
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Cons
  • The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
  • Sometimes there are some syncing issues in the background.
  • The product has very limited functionality in some areas which could be a bit frustrating at times.
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  • The could have better options for read only users, the minimum option for read only users is 200.
  • More competitive material of why Laserfiche is better than the other products out there.
  • They could use a more robust capture engine that could be used for unstructured documents.
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Likelihood to Renew
As I've stated Box is very easy to use and to set up. The documentation provided by Box is easy to follow and the interface is designed in a way that makes sense. With only a few limitations on the administrator side the system is fully capable to get the job done for our company
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We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
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Usability
I think I can only describe it as excellent. All aspects of Box work without problem, quickly and efficiently. The file upload and download systems are quite fast, the process of access from different platforms is carried out without problems, so far no document has been generated in conflicts or unexpected copies, or any type of error.
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It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
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Reliability and Availability
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
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I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
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Performance
It's performance is great. Everything loads as soon as you open a page. The same goes for the local file application, if is just like going through folders on a native "My Computer" or "Finder" folder. The integration into other softwares is also fantastic, as Box keeps them all running smoothly and quickly
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Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
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Support Rating
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
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I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
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In-Person Training
The in person training was done in house and I helped with the training, people seem to respond well.
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No answers on this topic
Online Training
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
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Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit. Courseware is well written and presented in an easy to follow and understand format.
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Implementation Rating
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
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No answers on this topic
Alternatives Considered
I slightly prefer Box over Dropbox, especially if I need to store and manage thousands of files. Dropbox online file management was not as easy to navigate as Box. However, Dropbox also has a similar cloud sync feature that worked similar to Box and was pretty comparable to the Box feature. The main reason my team switched to Box was because our organization provided it at no cost to our team, whereas for Dropbox we had to use our own research grant money to pay for it.
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Laserfiche is a much more focused product that simply and accurately fills our need for routine reporting and record keeping. By taking time to work on the design of the form you can anticipate the user's needs and possible areas where further explanation may be required. By prefilling the most likely/desired report responses you can greatly reduce the amount of time a user spends completing each report.
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Scalability
It's great, as we put more files on there it's done very well.
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No answers on this topic
Return on Investment
  • Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
  • Box reduces the risk of sharing a sensitive document to the wrong person via email.
  • Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.
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  • The centralized repository of digitized documents allows users from different departments to collaborate and use the same documents, effortlessly and seamlessly. This has been a tremendous value to organizational efficiency and accuracy.
  • Business Process Automation has increased the capacity of a fixed workforce. By reducing the workload of individuals on repetitive tasks, it allows them to work on higher-value tasks.
  • Business Process Automation increases accuracy as well by defining a clear process with forms, emails, and document routing on each step. This leads to greater worker productivity.
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ScreenShots

Box Screenshots

Screenshot of an overview of Box's intelligent content management platform. It provides a unified, AI-powered approach to managing and securing your unstructured data, or content. ICM provides organizations with collaboration, AI, security, compliance, and workflow tools, interoperable and customizable, to get the most from their content.Screenshot of how with Box AI, AI can be accessed right where enterprise content exists. While that work can reside within Microsoft, Google, Apple, and other productivity suites, Box helps users to tap the full potential of AI for unstructured data.Screenshot of how Box creates a central workspace to edit, review, and assign tasks. Users can automate business processes and centralize content workflows in Box, including a configurable content submission, unlimited e-signatures, user-drive no-code workflow, and task assignment to power approvals.Screenshot of how Box secures content from threats, including malware and ransomware, and recover from attacks if they happen. This helps to maintain a zero trust architecture to ensure proper usage of corporate data, and prevent data theft.Screenshot of how Box can connect to any productivity suite, including Microsoft, Google, and Apple. This extends any existing security investments with integrations into key DLP, SIEM, and network security tools. Thus, seamless experiences can be built for users in any system they use, whether that’s a business tool like Salesforce or ServiceNow, or communications engines like Zoom and Slack.Screenshot of an overview describing Box's scalability. With unlimited storage capabilities Box has an exabyte (1,000PB) of customer data plus 1 gigabit per second upload and download speed. At its core, Box is a multi-tenant global SaaS platform with enterprise-grade reliability and end-to-end encryption to secure content.

Laserfiche Screenshots

Screenshot of Laserfiche Records ManagementScreenshot of Change of Major/Minor Request created with Laserfiche FormsScreenshot of Student Information Sheet created with Laserfiche FormsScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Mobile Repository