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Bonterra Salsa vs. Kindful (discontinued, now part of Bloomerang)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bonterra Salsa

    Score6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Bonterra Salsa is a donor and constituent management system that helps nonprofits build donor profiles, track every interaction, cultivate major gifts, and report on all development activities. The platform includes mobile-ready digital marketing tools for email, social, and online donation forms. Additional features include donor cultivation, donation processing of all gift types, direct mail, built in word processing, mail merge, powerful query tool, event/auction…N/A

    Kindful (discontinued, now part of Bloomerang)

    Score9 out of 10
    N/AKindful was a nonprofit CRM that included fundraising tools, reporting, and analytics. It was acquired by Bloomerang in January, 2021 and is no longer sold, but its functionality is now offered by the Bloomerang CRM.

    $119

    per month

    Pricing
    Bonterra SalsaKindful (discontinued, now part of Bloomerang)
    Editions & Modules
    No answers on this topic
    Standard
    $119
    per month
    Standard
    $239
    per month
    Standard
    $349
    per month
    Standard
    $459
    per month
    Standard
    $579
    per month
    Standard
    $699
    per month
    Offerings
    Pricing Offerings
    Bonterra SalsaKindful (discontinued, now part of Bloomerang)
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.
    More Pricing Information
    Community Pulse
    Bonterra SalsaKindful (discontinued, now part of Bloomerang)
    Considered Both Products
    Bonterra
    No answer on this topic
    Discontinued Products
    Chose Kindful (discontinued, now part of Bloomerang)
    Kindful was cheaper and had functions that better suited our needs. The donation pages and donor management were better than the competitors for the price.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    Bonterra SalsaKindful (discontinued, now part of Bloomerang)
    Small Businesses
    Salesforce Nonprofit Cloud
    Score9 out of 10
    Salesforce Nonprofit Cloud
    Score9 out of 10
    Medium-sized Companies
    DonorPerfect
    Score7.4 out of 10
    DonorPerfect
    Score7.4 out of 10
    Enterprises
    Ellucian CRM Advance
    Score7.6 out of 10
    Ellucian CRM Advance
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bonterra SalsaKindful (discontinued, now part of Bloomerang)
    Likelihood to Recommend
    3.0
    (8 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.8
    (11 ratings)
    User Testimonials
    Bonterra SalsaKindful (discontinued, now part of Bloomerang)
    Likelihood to Recommend
    Bonterra
    Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
    Incentivized
    Read full review
    Discontinued Products
    Kindful is well suited when:
    • Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor
    • Small to medium sized organizations looking for an affordable but powerful donor database/CRM
    • Need a powerful but user friendly tool with customizable reports
    Kindful is not well suited when:
    • You need very advanced customization such as the ability to built entire custom screens
    • You need to track donations in multiple currencies
    Incentivized
    Read full review
    Pros
    Bonterra
    • User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
    • Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
    • CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
    • Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
    Incentivized
    Read full review
    Discontinued Products
    • We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
    • Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
    • Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
    • Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
    Incentivized
    Read full review
    Cons
    Bonterra
    • When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved.
    • The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed.
    • Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive.
    Incentivized
    Read full review
    Discontinued Products
    • Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
    • The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
    Incentivized
    Read full review
    Likelihood to Renew
    Bonterra
    It suits all of our needs.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    Bonterra
    You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
    Incentivized
    Read full review
    Discontinued Products
    From operations, support, and donor management, Kindful's UX and UI are top-notch.
    Incentivized
    Read full review
    Support Rating
    Bonterra
    Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
    Incentivized
    Read full review
    Discontinued Products
    I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
    Incentivized
    Read full review
    Alternatives Considered
    Bonterra
    I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
    Incentivized
    Read full review
    Discontinued Products
    Because of the easy-to-use drag-and-drop function, teams do not have to call website design-proficient professionals to assist them since Populr also supports collaboration and entire teams can work together to come up with a beautifully designed website and one that is readable.
    Incentivized
    Read full review
    Return on Investment
    Bonterra
    • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
    • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
    • We've sold more tickets to our fundraising events with an improved event management system.
    Incentivized
    Read full review
    Discontinued Products
    • Kindful's customer service team has saved us a lot of time and effort by being extremely helpful. I can't speak highly enough about the customer service they offer.
    • We spend a lot of time cleaning our data base. I wish Kindful had a cleaner integration process.
    Incentivized
    Read full review
    ScreenShots

    Bonterra Salsa Screenshots

    Screenshot of the development dashboard.Screenshot of a donor detail report showing donation history.Screenshot of donor cultivation for major giftsScreenshot of mail merge and direct mail fundraisingScreenshot of a donor profile with unlimited custom fields

    Kindful (discontinued, now part of Bloomerang) Screenshots

    Screenshot of Reporting analyticsScreenshot of Contact profileScreenshot of Fundraising functionality