BMC Helix Configuration Management Database (CMDB) vs. ServiceNow IT Asset Management

Track and manage hardware, software, and cloud service configuration and relationship. Measure the success of your configuration management process and policy with predefined KPIs. Automatically populate and update CMBD minutes with BCM Helix Discovery, BMC Helix Client Management, and other connectors. Import and federate data from other sources with powerful Integra tools using a rich set of API.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Atrium CMDB integration with Remedy and SmartIT are great! It's very simple to select an asset which is affected by a work ticket.
• The storage capacity of information which can be saved into the CMDB is vast. It's not limited to IT based assets only.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Better financial systems, depreciation, chargebacks, etc
• Easier time to customize the forms

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.

Incentivized

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the assets you are troubleshooting. Resolve tickets faster. It is highly scalable.

Incentivized

ServiceNow integrates seamlessly with Amazon Connect and Zoom Phone, letting agents instantly view user devices, assigned software, and asset history during calls. We selected ServiceNOW ITAM for better agent productivity, cost savings.

Incentivized

• A properly maintained CMDB can save you large dollar amount when it comes to compliance, theft and replacements.

• ServiceNow had a positive impact on our firms resource management as it's a one stop solution.
• It made sure that we did not move to an alternative because of it's extensive features
• Licensing cost can get better but overall it is worth the returns we get.

Incentivized