TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bluehost

    Score5.5 out of 10
    N/ABluehost, headquartered in Orem, Utah, offers website hosting. Bluehost also offers managed WordPress hosting, with optional SEO and marketing tools for WordPress plans.

    $19.95

    per month for 36 month term

    Rackspace Managed Hosting

    Score1 out of 10
    N/ARackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

    $23

    per month

    Pricing
    BluehostRackspace Managed Hosting
    Editions & Modules
    Shared WordPress Hosting
    $3.95-$16.99
    per month
    Shared Web Hosting
    $3.95-$26.99
    per month for 36 month term
    eCommerce - WooCommerce Hosting
    $15.95-$49.95
    per month, 1 month to 36 month terms available
    Managed WordPress (beta)
    $19.95
    per month for 36 month term
    VPS Hosting
    $19.99 - $119.99
    per month
    Blue Sky Live WordPress Support
    $29.00-$149.00
    per month
    Dedicated Hosting
    $79.99-$209.99
    per month
    Linux
    $23.00
    per month
    Windows
    $75.00
    per month
    Windows + SQL
    $128.00
    per month
    Offerings
    Pricing Offerings
    BluehostRackspace Managed Hosting
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BluehostRackspace Managed Hosting
    Considered Both Products
    Newfold Digital (Endurance + Web.com)
    No answer on this topic
    Rackspace
    No answer on this topic
    Key User Insights
    Would buy again
    63%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    75%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    63%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    75%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    BluehostRackspace Managed Hosting
    Small Businesses
    SiteGround
    Score9.8 out of 10
    Flywheel
    Score9.9 out of 10
    Medium-sized Companies
    No answers on this topic
    WP Engine
    Score8.8 out of 10
    Enterprises
    AccuWebHosting.Com
    Score9.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BluehostRackspace Managed Hosting
    Likelihood to Recommend
    4.9
    (19 ratings)
    1.0
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    2.2
    (2 ratings)
    Usability
    9.0
    (2 ratings)
    5.0
    (1 ratings)
    Availability
    4.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.1
    (6 ratings)
    1.0
    (1 ratings)
    Product Scalability
    3.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BluehostRackspace Managed Hosting
    Likelihood to Recommend
    Newfold Digital (Endurance + Web.com)
    Bluehost is a decent all-around choice for web hosting with professional web development and domain management features that are particularly ideal for WordPress websites and blogs. They have a good reputation within the industry as a company that invests heavily in new technology and platform innovation. Bluehost has made a lot of improvements to customize their back-end administration (AMP & control panel) by working to improve the usability and design of the browser interface. Bluehost is primarily focused on customers who use WordPress and we would recommend either their hybrid cloud or managed WordPress platform, which provides everything that you need to build and maintain a popular website. All in all, Bluehost is a well-established brand that continually improves its hosting products, regularly upgrades their data center hardware, and is generally considered a leader in the development of new cloud hosting platform services.
    Incentivized
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    Rackspace
    Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
    Incentivized
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    Pros
    Newfold Digital (Endurance + Web.com)
    • Customer service/tech support is simply top-notch. Being able to pick up the phone, get help, and not get charged for it is rare in the tech-support world.
    • Their Dashboard/C-panel has a wide selection of popular tools and options to make website design and all that goes with it very easy. Lots of choices; they are more than a simple hosting service.
    • Keeping their tools up-to-date. I never have to worry about upgrades or having the latest features; it just happens automatically!
    Incentivized
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    Rackspace
    • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
    • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
    Incentivized
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    Cons
    Newfold Digital (Endurance + Web.com)
    • Setting up wasn't difficult but I think for some having tutorial videos would have been better than screenshots.
    • Provide more than one free domain on the Plus plan.
    • Offer site migration - not an option I saw when I signed up.
    Incentivized
    Read full review
    Rackspace
    • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
    • Outage appears to have been caused by unpatched servers & no backup servers
    • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
    • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
    Read full review
    Likelihood to Renew
    Newfold Digital (Endurance + Web.com)
    No answers on this topic
    Rackspace
    If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
    Incentivized
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    Usability
    Newfold Digital (Endurance + Web.com)
    I use Wordpress for my website on Bluehost, so I already know how it works and happy with it. I gave it this rating as I love the fact that If you do plan on creating multiple websites on Bluehost you'll be able to create specific login access for each website sites making it less likely to enter into the wrong website accounts. Which makes it even easier to manage client websites if you plan to create and host websites on behalf of your clients.
    Incentivized
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    Rackspace
    The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
    Incentivized
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    Support Rating
    Newfold Digital (Endurance + Web.com)
    They are quick, easily reached, and can usually solve problems on the first try. However I noticed I had to go to customer support more often than with other providers, whether that was things breaking more often or if their customer support couldn't fix things on the first try. But in most scenarios, they are fine.
    Incentivized
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    Rackspace
    In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
    Incentivized
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    Alternatives Considered
    Newfold Digital (Endurance + Web.com)
    Bluehost did not stack up against HostGator; in fact, HostGator was where we ended up migrating after we realized Bluehost was not for us. Bluehost is not geared toward businesses, especially ones like ours that have a very customized site. HostGator allowed us the customization that we needed, and their prices were terrific.
    Incentivized
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    Rackspace
    LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
    Incentivized
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    Scalability
    Newfold Digital (Endurance + Web.com)
    The website is slow. The speed is not reliable. Sometimes, sites would go down without warning. You would have to get a VPS to get consistent speed. If you have small website as a hobby, then Bluehost will be sufficient. Otherwise, I recommend looking for something more fast. Storage is good, but speed is lacking
    Incentivized
    Read full review
    Rackspace
    No answers on this topic
    Return on Investment
    Newfold Digital (Endurance + Web.com)
    • It allowed me to get my website up and running and sell services.
    • It is fairly low cost, so it was easy to recoup my investment.
    • Having to pay for a whole year upfront made it take a little longer to get the return on my investment.
    Incentivized
    Read full review
    Rackspace
    • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
    • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
    • A negative impact is that they've now decided to start charging for their support.
    Incentivized
    Read full review
    ScreenShots