Synthetic Monitoring from Blue Triangle is a solution designed to ensure a site is up and running on all devices to catch issues before customers do.
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Nexthink
Score 7.0 out of 10
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Nexthink Workplace Experience is a cloud-native platform allowing IT teams to manage the Digital Employee Experience (DEX) by providing insights across devices, applications, users, operating systems, locations and organizational units.
The assistance and information caught are astounding, however, the client care given by the Blue Triangle group is top-notch. They cause us to feel like the main client each time we talk, and they truly believe that we should succeed. The support team is continually checking your record and they continuously bring new ideas for potential improvement to our meetings.
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Allows me to visually see the loading speeds of my website.
Allows me to inject ads based on customers browsing habits.
Most importantly Blue Triangle provides a high level or security regarding credit card skimming which seems to becoming more and more rampant as time progresses.
Sometimes it's a bit of a task when we spot an issue and need to provide machine logs for Nexthink to investigate. I believe this isn't the case when you go and use Nexthink cloud.
I think the documentation can be improved. It can be very hard to follow and lacks detail.
Using the Blue Triangle will help you figure out which parts of your website are getting the most traffic and where you might be able to make some tweaks. Visitors and potential customers feel safe and secure because of the security measures in place. Using Blue Triangle, I'm able to keep tabs on how many people are visiting my website and where they're going.
We have explored using other end-user experience management tools but Nexthink stood out to us as the best option. It is very easy to get started with Nexthink using their "Nexthink Learn" platform. From there the integration of the different product offerings was seamless. Nexthink provides a wide variety of library packs that come ready to use out the box, simply import them and start using them. The customisable dashboards have given our product and service owners more visibility than they've ever had before. The Nexthink community is one of the best I have been a part of, everyone is actively sharing ideas and promoting innovation. Nexthink regularly hosts user groups that bring their clients together to discuss use cases and the value they have generated using the tool. They are also very transparent with their roadmap and what they are working on, ensuring the focus is aligned to the needs of the customer.
The biggest ROI has been how Nexthink has helped us is with regards to time. Due to Nexthink, we are able to find/resolve issues much faster due to the great detail that Nexthink shows regarding a device history.
Nexthink allows us to be proactive in our troubleshooting. This is a huge ROI, as it provides a summary of our users issues they are facing, and we can then prioritize our time with reaching out to the end users to solve issues before they become major problems for the end user later.
