Nexthink Workplace Experience is a cloud-native platform allowing IT teams to manage the Digital Employee Experience (DEX) by providing insights across devices, applications, users, operating systems, locations and organizational units.
Director IT Service Delivery in Information Technology at TRC Companies, Inc (Oil & Energy, 5001-10,000 employees)
Chose Nexthink
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Nexthink
Nexthink is on the bleeding edge of employee feedback, which allows you to focus on the highest priorities, that in turn enables delivery of the best digital experience.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Nexthink
Also reviewed are Aeternity, Lakeside, and HP Proactive. The selection window wouldn't let me enter these, so putting them here. Nexthink was chosen mainly because of a broader set of use case potential, however, another huge point was the culture of the company. They value …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer Experience Analytics in Information Technology at Deloitte (Information Technology & Services, 10,001+ employees)
Chose Nexthink
We have explored using other end-user experience management tools but Nexthink stood out to us as the best option. It is very easy to get started with Nexthink using their "Nexthink Learn" platform. From there the integration of the different product offerings was seamless. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Principal Engineer - Global Desktop Infrastructure Services in Information Technology at Sony Pictures Entertainment (Entertainment, 10,001+ employees)
Chose Nexthink
We leveraged several off the shelf performance tools prior to engaging with Nexthink (Windows Performance Toolkit, PCMark, etc.). Once we did our proof of concept with Nexthink, we knew we'd found the right tool for our organization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Nexthink
Nexthink is the market leader in terms of measuring real user experience w.r.t End-user device. SysTrack sensors work great but the GUI is not very attractive. Aternity is another great solution when integrated with other riverbed solutions like Appresponse, NetIM, and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Global Solution Owner in Information Technology at Mondelēz International (Consumer Goods, 10,001+ employees)
Chose Nexthink
Nexthink approaches the problem from the employees view. Using the perception from employee sentiment campaign to help steer the conversation within IT departments and not in an echo chamber that we’re used to. The community platform alone gives everyone that uses the platform …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Nexthink
Nexthink is more than an APM, and can easily provide (to support) CMDB processes a la Servicenow Discovery, so we decided to go with them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
Some useful features are only available to cloud customers.
Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
