Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.
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VIPRE
Score 10.0 out of 10
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VIPRE (formerly known as ThreatTrack Security) is an antivirus solution, now part of J2 Global's portfolio of cloud offerings and applications since the February 2018 acquisition.
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Pricing
BlackBerry Protect (CylancePROTECT)
VIPRE
Editions & Modules
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No answers on this topic
Offerings
Pricing Offerings
BlackBerry Protect (CylancePROTECT)
VIPRE
Free Trial
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No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
BlackBerry Protect (CylancePROTECT)
VIPRE
Features
BlackBerry Protect (CylancePROTECT)
VIPRE
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
Vipre is clearly a well suited antivirus program both in the professional world as well as in the home environments. Vipre offering the same price per seat to protect the typical personal workstation as well as the robust office server is a major plus.
Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
The Cylance client is very light-weight and is not as resource hungry.
The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.
It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
The patch management feature could be updated. It doesn't work all of the time.
Some updates cause issues with computers. This has happened a couple of times but I was able to get a hold of someone at VIPRE support and work through it.
VIPRE is very easy to use and administer. You have a lot of functionality from the server on what you can do with the clients. It has proved useful when I can't access a client any other way. I can reboot the computer from the server and then usually get back into that machine.
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
VIPRE support is usually pretty quick. Sometimes you have to get a lot of information to send back so they can see the issue. This has not been too bad and I understand why it's needed. VIPRE also has a free rescue tool that is very useful and easy to use. There have been others but VIPRE seems to keep theirs updated. It's my go-to even outside of work.
At the time we were looking to upgrade to the Blackberry version, we already had the Dell branded version of Cylance installed on our machines and we really liked it. Once we got the pricing comparison between Carbon Black and Blackberry we made the decision to stick with Cylance since we knew it was proven to work well in our environment with some of our unique software.
We use FortiClient on our end-user workstations, for the VPN capabilities, but the antivirus was a little too aggressive for our servers. Vipre solved that problem. We used ESET before FortiClient, but was not pleased with the changes brought on by version 6.0, so we looked else where. Vipre fits our server needs just fine.
We have had zero downtime due to a virus or exploit getting through the Vipre software capabilities.
We saved over 3k$ over Symantec and others offers.
The alerts that my IT team gets in real time has saved us from many issues as we intervened before users often knew there was the potential for problems, saving us time and money.
