BlackBerry Protect (CylancePROTECT) vs. Qualys TruRisk Platform

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)

Incentivized

It is well suited for environments that are looking for a solution that is top notch for vulnerability scanning, and is the most accurate at doing so. It would also fit environments that have a lot of endpoints to scan or like to have scanning done on an automatic basis. It is less appropriate in environments that want to use a platform right away, without getting training in how to use it, or reading documentation on the product.

Incentivized

• Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
• The Cylance client is very light-weight and is not as resource hungry.
• The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
• Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
• Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.

Incentivized

• Attestation is so easy with Qualys. I find this one feature makes the investment worth the cost
• Ease of use. Within an hour of first installing, a person can be running compliance tests without a hitch.
• Great training materials and support. I have never had to take more than twenty minutes to solve a problem either through support or the forums.

Incentivized

• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Incentivized

• Notices some findings which were not clear why they appear(suspected false positive).
• Working with Qualys support(for example due to the previous point) wasn't the best experience. the response was very slow.
• Qualys limit the daily API requests. In case you need more, it will cost.

Incentivized

It's simply been the best product I've used and tested within the past four years.

Incentivized

1. Great product
2. Great technology
3. Great people
4. Great leader (Stuart McClure)
5. Great Service

I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.

Again, the usability of Qualys has been a pinpoint for this entire review. It was easily the worst thing about the product and because of this, I would not recommend Qualys to anybody in my field. This should be something that Qualys strives to improve if they wish to stay in business.

Incentivized

I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.

Incentivized

They had a support page within the WAS to report any concerns or seek help. But the UI of that is not smooth. Regardless support staff were pretty responsive and helpful. They scheduled calls to understand and address our problems. Email support is good as well.

Incentivized

At the time we were looking to upgrade to the Blackberry version, we already had the Dell branded version of Cylance installed on our machines and we really liked it. Once we got the pricing comparison between Carbon Black and Blackberry we made the decision to stick with Cylance since we knew it was proven to work well in our environment with some of our unique software.

Incentivized

We find that Nessus is a great product, on par if not slightly better compared to Qualys in terms of their pricing model. However, Qualys Cloud Platform has better quality reporting, and offers great tips and suggestions on quickly closing a gap and eliminating the risk. In our organization, both products are great and meet our expectations, but due to pricing, we favor Nessus slightly more.

Incentivized

• We are spending less time troubleshooting potential attacks - all alerts go to our management interface and we can globally clear/block items.
• Users are not getting upset at the resources taken by antivirus - they feel they got their speedy machine back.

Incentivized

• The most important thing that happens with this program is to automate one hundred percent the security of my system since this program is in charge of supervising each of the applications and websites in detail.
• One of the purposes for which we trust Qualys Cloud Platform is to keep our system clean and secure; the ability of this software to manage our vulnerability makes us more cautious about working with it.

Incentivized