Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.
N/A
Palo Alto Networks Cortex XDR
Score 8.4 out of 10
N/A
Cortex XDR (formerly Traps) replaces traditional antivirus with multi-method prevention, a proprietary combination of malware and exploit prevention methods that protect users and endpoints from known and unknown threats.
N/A
Pricing
BlackBerry Protect (CylancePROTECT)
Palo Alto Networks Cortex XDR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BlackBerry Protect (CylancePROTECT)
Palo Alto Networks Cortex XDR
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
BlackBerry Protect (CylancePROTECT)
Palo Alto Networks Cortex XDR
Features
BlackBerry Protect (CylancePROTECT)
Palo Alto Networks Cortex XDR
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
In a scenario where EDR is a requirement or necessity XDR performs well with or without a SIEM. There are millions of events and logs to parse through and XDR is capable of handling the large load. On top of the large data that is being parsed, features such as Live Terminal, File Retrieval, OS support, and general Metrics, the tool has room to grow and provide a lot for a Security team or organization. Incident Response is a great example of how XDR can shine
Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
The Cylance client is very light-weight and is not as resource hungry.
The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.
It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
We encountered some glitch in a certain version of the agent. When we deployed newer version, the policy set on the previous version was white-listed/overwritten.
Moving to encrypted based connection (communication between agent to server) is troublesome, coz we need to uninstall the agent first.
Need to have a more flexible reports/dashboard where we can customize it
We feed Traps log to our SIEM, however the information sent to the SIEM was not complete, but we need to investigate more probably some faults are on us
Cortex XDR does a very good job of blocking suspicious and threatening items. However, as with all software of this nature, it will sometimes block known-good items. The difficulty is in manually whitelisting these known-good items. The interface to whitelist is confusing even for a seasoned IT professional and has been the single most frustrating experience of using Cortex XDR
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
The support we receive from Palo Alto is one of the best aspects of Traps. It is very easy to recommend their support. It seems much easier to connect directly with someone with a deep understanding of the product rather than other companies where you basically have to make an airtight case that it is some kind of non-standard issue that can't be solved with existing documentation. Palo Alto digs deep and helps with advanced troubleshooting to get things working.
At the time we were looking to upgrade to the Blackberry version, we already had the Dell branded version of Cylance installed on our machines and we really liked it. Once we got the pricing comparison between Carbon Black and Blackberry we made the decision to stick with Cylance since we knew it was proven to work well in our environment with some of our unique software.
Traps provided us with a cloud-based platform that made our lives a lot simpler. Nothing like Traps exists in the market and I've never used anything like it. Others, on the other hand, were a lot slower to respond. Malwarebytes and other enterprise-level malware software are also available, but they do not fall under the same heading.
