BlackBerry Protect (CylancePROTECT) vs. Microsoft Defender for Business

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)

Incentivized

Microsoft Defender for Business is well suited for any size organization using the Microsoft 365 Suite. As an included feature in the mid and upper tiers of the 365 suites, it can quickly address antivirus protection for any sized company. It's compliance and security dashboards can help guide sole proprietorship owners in better understanding their security standing. The software also scales to give mid-sized and enterprise originations the in-depth information needed for compliance.

Incentivized

• Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
• The Cylance client is very light-weight and is not as resource hungry.
• The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
• Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
• Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.

Incentivized

• Monitors the health of endpoints
• Protects endpoints with antivirus
• Allows for policy configurations that can be deployed to endpoints

Incentivized

• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Incentivized

• Finding blocked programs in the UI is not intuitive if the alert message is dismissed.
• The admin portal changes often with features coming and going.
• Admin portal interface is cluttered and sometimes not intuitive.

Incentivized

It's simply been the best product I've used and tested within the past four years.

Incentivized

So far we have found no alternative that would overall offer us more than we are getting from Microsoft Defender for Business!

Incentivized

1. Great product
2. Great technology
3. Great people
4. Great leader (Stuart McClure)
5. Great Service

I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.

Microsoft Defender for Business is user friendly but requires some IT knowledge to adapt to its full potential. Microsoft 365 business will likely be more adaptable and have less of a learning curve than new users when configuring settings or security policies. Overall, I would say that strengths outweigh weaknesses and the unknowns can be learned

Incentivized

I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.

Incentivized

At the time we were looking to upgrade to the Blackberry version, we already had the Dell branded version of Cylance installed on our machines and we really liked it. Once we got the pricing comparison between Carbon Black and Blackberry we made the decision to stick with Cylance since we knew it was proven to work well in our environment with some of our unique software.

Incentivized

Microsoft Defender for Business, I believe, is a "light" version of Microsoft Defender for Endpoint. While they both have some of the same features, Microsoft Defender for Business has far less, and the more complex you want to get with your configurations, you may need to dip your toe into the InTune Admin Center to deploy certain policies.

Incentivized

• We are spending less time troubleshooting potential attacks - all alerts go to our management interface and we can globally clear/block items.
• Users are not getting upset at the resources taken by antivirus - they feel they got their speedy machine back.

Incentivized

• Improved cybersecurity
• Learning curve
• Resource consumption

Incentivized