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BlackBerry Protect (CylancePROTECT) vs. IBM Security QRadar EDR

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BlackBerry Protect (CylancePROTECT)

    Score9.1 out of 10
    N/ACylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.N/A

    IBM Security QRadar EDR

    Score7.4 out of 10
    N/AIBM Security QRadar EDR (formerly ReaQta) combines automation and dashboards to minimize analyst workloads, detect anomalous endpoint behavior and remediate threats in near real time. With visibility across endpoints, it combines expected features, like MITRE ATT&CK mapping and attack visualizations, with dual-engine AI and automation. For teams that need extended support, managed detection and response (MDR) services offers 24/7 monitoring and response to help keep users…N/A
    Pricing
    BlackBerry Protect (CylancePROTECT)IBM Security QRadar EDR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BlackBerry Protect (CylancePROTECT)IBM Security QRadar EDR
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    BlackBerry Protect (CylancePROTECT)IBM Security QRadar EDR
    Considered Both Products
    BlackBerry
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    8 Answers
    Features
    BlackBerry Protect (CylancePROTECT)IBM Security QRadar EDR
    Endpoint Security
    Comparison of Endpoint Security features of BlackBerry Protect (CylancePROTECT) and IBM Security QRadar EDR
    Feature
    BlackBerry Protect (CylancePROTECT)
    9.2
    9 Ratings
    7% above category average
    IBM Security QRadar EDR
    7.9
    9 Ratings
    8% below category average
    Anti-Exploit Technology9.08 Ratings8.08 Ratings
    Endpoint Detection and Response (EDR)9.98 Ratings8.39 Ratings
    Centralized Management9.79 Ratings7.99 Ratings
    Hybrid Deployment Support10.04 Ratings7.38 Ratings
    Infection Remediation10.06 Ratings7.99 Ratings
    Vulnerability Management8.04 Ratings00 Ratings
    Malware Detection7.98 Ratings7.99 Ratings
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    BlackBerry Protect (CylancePROTECT)IBM Security QRadar EDR
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    Score9.1 out of 10
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    Watchguard Endpoint Security
    Score8.8 out of 10
    Watchguard Endpoint Security
    Score8.8 out of 10
    Enterprises
    ESET PROTECT
    Score9.1 out of 10
    ESET PROTECT
    Score9.1 out of 10
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    User Ratings
    BlackBerry Protect (CylancePROTECT)IBM Security QRadar EDR
    Likelihood to Recommend
    9.7
    (20 ratings)
    8.2
    (9 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (4 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BlackBerry Protect (CylancePROTECT)IBM Security QRadar EDR
    Likelihood to Recommend
    BlackBerry
    The policies that you make is where it's key. The "less you let people do, the better it will be" so to speak. So if you really clamp down on a policy and don't let people do specific things, then it'll be better for you. It also helps to protect the "not so tech savvy" people as well. Basically the same thing as above, if you have users that need more flexibility, on occasion the policies might come into play and interfere if you're not careful.
    Incentivized
    Read full review
    IBM
    IBM Security QRadaar EDR provides all the security features at one place with a reasonable price. Though for smaller organizations, the price may be quite high. Plus since it can detect threats and malwares in real time, every business should try them out.
    Incentivized
    Read full review
    Pros
    BlackBerry
    • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
    • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
    • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
    Incentivized
    Read full review
    IBM
    • Detect known and unknown endpoint security threats
    • Remediate these threats near real time
    • Automation in threat detection
    • Threat attack attack visualization storyboards
    • Alert management authomation
    Incentivized
    Read full review
    Cons
    BlackBerry
    • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
    • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
    Incentivized
    Read full review
    IBM
    • use AI to review previous false negatives that contributed wrongly in the AI suggestion on the follow alerts
    • easily run a script based on values from an hash, ips, path inside the boxes on the behavioral tree
    • apply the remediation to a range of endpoint instead to only the endpoint of the current alert
    • use ajax for example to update the alert page automatically while actions are happening
    • for api have profiles that allow only get actions, or just post on some actions
    • create users in bulk
    Incentivized
    Read full review
    Likelihood to Renew
    BlackBerry
    It's simply been the best product I've used and tested within the past four years.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Usability
    BlackBerry
    1. Great product
    2. Great technology
    3. Great people
    4. Great leader (Stuart McClure)
    5. Great Service
    I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
    Read full review
    IBM
    No answers on this topic
    Support Rating
    BlackBerry
    I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Alternatives Considered
    BlackBerry
    Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
    Incentivized
    Read full review
    IBM
    Bitdefender GravityZone combines multiple security services into a single platform to reduce the cost of building a trusted environment for endpoints. bit the IBM provides a vast support and always there to guide when in need With the majority of our users working in hybrid mode we needed a strong security control that could provide top-class protection with the minimum amount of False Positives (and, of course, of True Positives).
    Incentivized
    Read full review
    Return on Investment
    BlackBerry
    • We have the piece of mind that our endpoints are protected.
    • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
    • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
    Incentivized
    Read full review
    IBM
    • NOCs and SOCs heavily use IBM Security QRadar EDR and IBM Security QRadar EDR reduced labor costs to identify endpoint security threats and the treat remediation
    • IBM Security QRadar EDR offers a consistent approach to endpoint threat identification and resolution, reduces enterprise security operations support costs
    • In general, IBM Security QRadar EDR enhances enterprise security posture
    Incentivized
    Read full review
    ScreenShots

    IBM Security QRadar EDR Screenshots

    Screenshot of Behavioral tree: 
A behavioral tree provides full alert and attack visibility.Screenshot of Behavioral tree storyline: 
A visual storyline is automatically created as an attack unfolds, including mapping to MITRE ATT&CK, for full visibility.Screenshot of Cyber Assistant alerts: 
The Cyber Assistant, an AI-powered alert management system, can autonomously handle alerts, reducing analysts’ workloads.Screenshot of Cyber Assistant recommends:
The Cyber Assistant learns from analyst decisions, then retains the intellectual capital and learned behaviors to make recommendations and help reduce false positives.Screenshot of Custom detection strategies: 
Detection Strategy (DeStra) scripting allows users to build custom detection strategies — beyond preconfigured models — to address compliance or company-specific requirements without the need to reboot the endpoint.