Blackbaud Online Express vs. Foundation Directory Online by Candid

For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.

Incentivized

Foundation Directory Online is the best foundation research software I have used. As a grant writing professional, it has come in very handy when I'm trying to get more information or context about a foundation and they do not have a website that I can research. The additional feature of suggesting similar foundations is very nice and can save lots of time when looking for new funding opportunities

Incentivized

• Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
• If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
• Transaction reports are easily accessible on the Blackbaud Merchant Services site.

Incentivized

• Grant research (best online database of grantmakers and grants).
• Grant management for nonprofits (you can track your progress and documents).

Incentivized

• Access via Blackbaud's web portal, and to Citrix, is clumsy and slow.
• User creation and management is also clumsy, slow, and error-prone.
• Integration with Raiser's Edge is a pro, but it also can make using Online Express more complicated than necessary for users just looking for a simple email marketing tool.

Incentivized

• While FDO has an advanced search feature, I've found that sometimes it tries to be too smart for its own good. For example, if I'm looking for the Virginia Smith Foundation it will pull all foundations located in the state of Virginia with some sort of affiliated Smith and not the Virginia Smith Foundation that I'm actually looking for.
• I'm uncertain as to how often the information is updated on FDO.

Incentivized

Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.

Incentivized

Any question is answered within 24-48 hours, professionally. If one person can't answer right away, they will seek answers within their support group and find the answer for you.

Incentivized

Blackbaud's Online Express is MUCH easier to use than NetCommunity. Having the ability to "drop" donation forms directly into our existing website is a big improvement over NetCommunity's web pages. Only wish Online Express offered the ability to track constituents sign up for different email communications rather than just one option.

Incentivized

CyberGrants is more of a grant request software so that's pretty different. Grantseeker by Fluxx is a good tracking software for keeping track of your institutional fundraising progress, but ultimately FDO's database of information dwarfs any other.

Incentivized

• Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
• Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
• Snapshot reporting of successful grant applications and fund-raising are readily available.

Incentivized

• We don't apply for many grants, however; we use look for resources to direct nonprofit when looking for additional funding outside of our funding process.

Incentivized