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Blackbaud Online Express vs. Bonterra Network for Good

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud Online Express

    Score7.7 out of 10
    N/AWith Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud Online Express enables users to create and send mobile-responsive emails. Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for…N/A

    Bonterra Network for Good

    Score4.2 out of 10
    N/ABonterra Network for Good offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.N/A
    Pricing
    Blackbaud Online ExpressBonterra Network for Good
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud Online ExpressBonterra Network for Good
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$500
    Additional Details—Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. All packages also include support and data migration.
    More Pricing Information
    Community Pulse
    Blackbaud Online ExpressBonterra Network for Good
    Considered Both Products
    Blackbaud
    No answer on this topic
    Bonterra
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    99%
    Would buy again
    134 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    98%
    Delivers good value for the price
    129 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    99%
    Happy with the feature set
    134 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    98%
    Lived up to sales and marketing promises
    116 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    96%
    Implementation went as expected
    113 Answers
    Best Alternatives
    Blackbaud Online ExpressBonterra Network for Good
    Small Businesses
    Bonterra Network for Good
    Score4.2 out of 10
    OneCause
    Score8.7 out of 10
    Medium-sized Companies
    OneCause
    Score8.7 out of 10
    OneCause
    Score8.7 out of 10
    Enterprises
    Blackbaud NetCommunity
    Score3.8 out of 10
    Blackbaud NetCommunity
    Score3.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Blackbaud Online ExpressBonterra Network for Good
    Likelihood to Recommend
    9.0
    (13 ratings)
    4.2
    (137 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (6 ratings)
    Usability
    -
    (0 ratings)
    4.0
    (17 ratings)
    Support Rating
    8.9
    (5 ratings)
    5.4
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Blackbaud Online ExpressBonterra Network for Good
    Likelihood to Recommend
    Blackbaud
    For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
    Incentivized
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    Bonterra
    I used Network for the Good to run a fundraising event it was awesome. My organization is part of a larger regional non-profit dedicated to servicing those in our community who need a little help. By banding together under a larger regional organization, we can extend our impact through the utilization of Network for the Good across all associated organizations. It empowers smaller groups to have a larger impact on their community.
    Incentivized
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    Pros
    Blackbaud
    • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
    • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
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    Bonterra
    • The donation software is very user friendly to add donations to.
    • The report section is very easy to use and to run what you need.
    • The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.
    Incentivized
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    Cons
    Blackbaud
    • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
    • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
    Incentivized
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    Bonterra
    • In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
    • In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
    • It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.
    Incentivized
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    Likelihood to Renew
    Blackbaud
    No answers on this topic
    Bonterra
    We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
    Incentivized
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    Usability
    Blackbaud
    No answers on this topic
    Bonterra
    BGF is an easy-to-use platform for entering, editing, and analyzing customer or donor data and giving. I would highly recommend it to any organization looking to improve its customer relationship management functionality. As a previous user of different CRM platforms with other non-profits, BGF has made tracking donor information and communicating with donors much easier.
    Incentivized
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    Reliability and Availability
    Blackbaud
    No answers on this topic
    Bonterra
    In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.
    Incentivized
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    Performance
    Blackbaud
    No answers on this topic
    Bonterra
    It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.
    Incentivized
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    Support Rating
    Blackbaud
    Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
    Incentivized
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    Bonterra
    Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.
    Incentivized
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    Implementation Rating
    Blackbaud
    No answers on this topic
    Bonterra
    We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since
    Incentivized
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    Alternatives Considered
    Blackbaud
    Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
    Incentivized
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    Bonterra
    I like Bonterra Guided Fundraising more than OneCause because OneCause was only used for events at the last nonprofit I worked at. Bonterra Guided Fundraising allow nonprofits like ours to have event pages, fundraising pages, and donor management software at a better cost than OneCause. Ultimately, I would always choose Bonterra Guided Fundraising!
    Incentivized
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    Contract Terms and Pricing Model
    Blackbaud
    No answers on this topic
    Bonterra
    We are happy with all of the options
    Incentivized
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    Scalability
    Blackbaud
    No answers on this topic
    Bonterra
    It works for the departments we need it in, finance, administration and fundraising and marketing. It does everything we need.
    Incentivized
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    Return on Investment
    Blackbaud
    • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
    • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
    • Snapshot reporting of successful grant applications and fund-raising are readily available.
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    Bonterra
    • We went from raising only 12k at our gala to needing to implement the auction software as we work to raise 75k at our next gala. We wouldn't be able to facilitate such a large event without our software.
    • We're able to streamline a lot of tasks. Instead of using several interfaces, we're able to rely solely on Bonterra Guided Fundraising, which saves a lot of time.
    • We're able to dream about expanding the ways we reach people. Instead of simply sending out emails or using Facebook, we can send out newsletters and promote events with their own website link, which is a huge step up.
    Incentivized
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    ScreenShots

    Bonterra Network for Good Screenshots

    Screenshot of Guided Fundraising on mobile, offered with the small and growing non-profit in mindScreenshot of event ticketing and managementScreenshot of mobile giving, text-to-give, and peer-to-peer fundraisingScreenshot of donor communications in a variety of ways