Blackbaud Online Express vs. Bonterra DonorDrive

For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.

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It is well suited for all peer to peer fundraising events!! It will be a timesaver for all those who work on these types of events. Its also very reasonable for smaller organizations, which can be out-priced by some of the other larger competitors.

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• Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
• Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.

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• Does data calculation of key KPIs for you as soon as you pull up the event.
• Your data is at your fingertips. Want to contact a current walker, all the info you need is right in the dashboard. No having to look the constituent up, pull a report, etc.
• They have a great online support (chat and email features) as well as great how to videos. Saves me time as well because I can send my users there instead of having to help them troubleshoot.

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• It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
• I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.

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• Better year over year (by walk date) data
• Scheduled and triggered notifications could allow more flexibility (as well as the text feature)

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Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.

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Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.

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I have used Blackbaud's Kintera, Team Raiser, and a few more versions

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• Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
• Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
• Snapshot reporting of successful grant applications and fund-raising are readily available.

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• Very large ROI! Our numbers grew by 17% in online fundraising in year one, and we are well on our way to seeing that increase or more in year two.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info