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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Billtrust

    Score7 out of 10
    N/AThe Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.N/A

    Melio

    Score9.4 out of 10
    N/AMelio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and international vendors, expedite payments, or pay by card.N/A
    Pricing
    BilltrustMelio
    Editions & Modules
    No answers on this topic
    Card processing fee
    2.9%
    Offerings
    Pricing Offerings
    BilltrustMelio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BilltrustMelio
    Considered Both Products
    Billtrust
    No answer on this topic
    Melio
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    71%
    Would buy again
    17 Answers
    Delivers good value for the price
    No answers on this topic
    78%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    No answers on this topic
    75%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    77%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    87%
    Implementation went as expected
    20 Answers
    Features
    BilltrustMelio
    Payment Management
    Comparison of Payment Management features of Billtrust and Melio
    Feature
    Billtrust
    -
    Ratings
    Melio
    8.8
    10 Ratings
    16% above category average
    Customizable Approval Policies00 Ratings9.27 Ratings
    Financial Document Management00 Ratings7.57 Ratings
    Payment Status Tracking00 Ratings9.210 Ratings
    Payment Audit Trail00 Ratings9.28 Ratings
    Duplicate Bill Detection00 Ratings8.87 Ratings
    Advanced OCR00 Ratings8.27 Ratings
    Electronic Funds Transfer00 Ratings9.28 Ratings
    Accounts Payable
    Comparison of Accounts Payable features of Billtrust and Melio
    Feature
    Billtrust
    -
    Ratings
    Melio
    8.7
    14 Ratings
    27% above category average
    Automated Accounts Payable Processes00 Ratings8.913 Ratings
    Vendor Management00 Ratings8.813 Ratings
    Tax Form Preparation00 Ratings8.68 Ratings
    Best Alternatives
    BilltrustMelio
    Small Businesses
    No answers on this topic
    Tipalti
    Score8.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Stampli
    Score8.2 out of 10
    Enterprises
    No answers on this topic
    Yooz
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BilltrustMelio
    Likelihood to Recommend
    7.0
    (5 ratings)
    8.5
    (20 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BilltrustMelio
    Likelihood to Recommend
    Billtrust
    For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
    Incentivized
    Read full review
    Melio
    In my personal experiences, I would recommend Melio to a friend or colleague but would tell them the pros and the con. Melio has really made payments seem seamless and easy. The fact that one can plan his/her payment schedule in advance and at the same time track it, is a very big relief. In as much as Melio has a lot of good features but it still needs upgrade or update, like the notifications of failed payments and delays.
    Incentivized
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    Pros
    Billtrust
    • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
    • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
    Incentivized
    Read full review
    Melio
    • The simplicity it adds to business payments is a great deal. One feature we really value it the ability to pay vendors by check. Melio prints and mails checks for us which saves time and hassle.
    • Payment scheduling tool is another thing we enjoy. This tool lets us plan ahead and manage cash flow more effectively by setting payment dates in advance.
    • Another thing Melio does well is the tracking of payment.
    • There was a time a vendor claimed that they hadn't been paid, but with just a few clicks we could see the check has already been delivered.
    • This kind of transparency gives us confident and keep things professional.
    • The integration with other platform or accounts like QuickBooks is an experience I did love to keep.
    Incentivized
    Read full review
    Cons
    Billtrust
    • Search feature of PO or invoice #, etc. when logged in as the dealer.
    • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
    • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
    Incentivized
    Read full review
    Melio
    • There should be an automatic link between vendors added with their Melio link and the same vendors that already exist in QuickBooks. As it is now, a new vendor is created when you do that and is not linked with the one that already is in QuickBooks.
    Incentivized
    Read full review
    Likelihood to Renew
    Billtrust
    We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
    Incentivized
    Read full review
    Melio
    I like the interface. I am familiar with functionality. Convenient to send ACH payments.
    Incentivized
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    Usability
    Billtrust
    Not too busy or elaborate, able to quickly log in & start using right away
    Incentivized
    Read full review
    Melio
    Melio has been a very important tool in the advancement of our business. With great features, it has made payments to vendors seamless and hassle free. In terms of vendor management, account/data tracking, and scheduling of payments in advance. This has formed the base that we are still with Melio till today.
    Incentivized
    Read full review
    Support Rating
    Billtrust
    We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
    Incentivized
    Read full review
    Melio
    They have great customer support system
    Incentivized
    Read full review
    In-Person Training
    Billtrust
    No answers on this topic
    Melio
    Very educative. It was well detailed, organized and knowledgeable.
    Incentivized
    Read full review
    Online Training
    Billtrust
    No answers on this topic
    Melio
    Very helpful and we learnt a handful
    Incentivized
    Read full review
    Implementation Rating
    Billtrust
    I was not here for the implementation
    Incentivized
    Read full review
    Melio
    No answers on this topic
    Alternatives Considered
    Billtrust
    For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
    Incentivized
    Read full review
    Melio
    Melio is 100% free if you just use ACH, and that by itself would be reason enough for me to stick with the platform, it boats a ton of other useful features that add to the experience.
    Read full review
    Contract Terms and Pricing Model
    Billtrust
    No answers on this topic
    Melio
    The vendor is great
    Incentivized
    Read full review
    Professional Services
    Billtrust
    No answers on this topic
    Melio
    Very knowledgeable
    Incentivized
    Read full review
    Return on Investment
    Billtrust
    • 10 day reduction in our DSO resulting in increased cash flow
    • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
    • Increased payment application by batching payment types by day into one file
    • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
    Incentivized
    Read full review
    Melio
    • I have been able to save hours every week now that I am only using Melio as my payment processor
    • I can easily add invoice details which I use to create in another platform and upload to Melio, this saves me time with projects I want to be quicker with
    • The ease of use for my clients is fantastic, and makes for a seamless workflow
    Incentivized
    Read full review
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