TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.2 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    Teamleader

    Score6 out of 10
    Small Businesses (1-50 employees)
    Teamleader is a user-friendly and feature-rich platform which combines CRM, invoicing, and project management into one simple tool. The all-in-one tool aims to help small and medium-sized enterprises organize their sales processes & workflows, communicate effectively & build better relationships with their clients, and improve the productivity & collaboration across their teams. As a platform that provides users with the capability to work smarter, Teamleader offers an online CRM which…

    $59

    2 users/month

    Pricing
    BasecampTeamleader
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    Projects
    $59.00
    2 users/month
    Project Management
    $59.00
    2 users/month
    Support tickets
    $59.00
    2 users/month
    Offerings
    Pricing Offerings
    BasecampTeamleader
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$29 2 users/month
    Additional Details—extra user is + $12.00/user/month
    More Pricing Information
    Community Pulse
    BasecampTeamleader
    Considered Both Products
    37 Signals
    No answer on this topic
    Teamleader
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    49 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    44 Answers
    No answers on this topic
    Happy with the feature set
    85%
    Happy with the feature set
    47 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    No answers on this topic
    Features
    BasecampTeamleader
    Project Management
    Comparison of Project Management features of Basecamp and Teamleader
    Feature
    Basecamp
    7.9
    121 Ratings
    3% above category average
    Teamleader
    -
    Ratings
    Task Management9.4120 Ratings00 Ratings
    Resource Management8.4101 Ratings00 Ratings
    Gantt Charts2.041 Ratings00 Ratings
    Scheduling6.996 Ratings00 Ratings
    Workflow Automation7.071 Ratings00 Ratings
    Team Collaboration10.0120 Ratings00 Ratings
    Support for Agile Methodology6.950 Ratings00 Ratings
    Support for Waterfall Methodology6.946 Ratings00 Ratings
    Document Management9.7112 Ratings00 Ratings
    Email integration7.798 Ratings00 Ratings
    Mobile Access9.698 Ratings00 Ratings
    Timesheet Tracking10.046 Ratings00 Ratings
    Change request and Case Management8.956 Ratings00 Ratings
    Budget and Expense Management7.040 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and Teamleader
    Feature
    Basecamp
    6.8
    41 Ratings
    10% below category average
    Teamleader
    -
    Ratings
    Quotes/estimates8.329 Ratings00 Ratings
    Invoicing6.925 Ratings00 Ratings
    Project & financial reporting8.034 Ratings00 Ratings
    Integration with accounting software4.028 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    8.6
    2 Ratings
    11% above category average
    Customer data management / contact management00 Ratings8.02 Ratings
    Workflow management00 Ratings5.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.02 Ratings
    Quote & order management00 Ratings10.01 Ratings
    Interaction tracking00 Ratings10.02 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    8.3
    1 Ratings
    10% above category average
    Case management00 Ratings10.01 Ratings
    Call center management00 Ratings7.01 Ratings
    Help desk management00 Ratings8.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    10.0
    1 Ratings
    28% above category average
    Lead management00 Ratings10.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    9.0
    2 Ratings
    17% above category average
    Task management00 Ratings10.02 Ratings
    Billing and invoicing management00 Ratings9.02 Ratings
    Reporting00 Ratings8.02 Ratings
    Customization
    Comparison of Customization features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    6.5
    1 Ratings
    14% below category average
    Custom fields00 Ratings7.01 Ratings
    Custom objects00 Ratings6.01 Ratings
    Security
    Comparison of Security features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    9.0
    1 Ratings
    8% above category average
    Single sign-on capability00 Ratings9.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    6.0
    1 Ratings
    20% below category average
    Compensation management00 Ratings6.01 Ratings
    Platform
    Comparison of Platform features of Basecamp and Teamleader
    Feature
    Basecamp
    -
    Ratings
    Teamleader
    10.0
    2 Ratings
    31% above category average
    Mobile access00 Ratings10.02 Ratings
    Best Alternatives
    BasecampTeamleader
    Small Businesses
    Any.do
    Score8 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Microsoft To Do
    Score9.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BasecampTeamleader
    Likelihood to Recommend
    9.3
    (147 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (17 ratings)
    8.0
    (1 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (28 ratings)
    10.0
    (1 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampTeamleader
    Likelihood to Recommend
    37 Signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    Teamleader
    It is great for making proposals, sending invoices and for keeping time. It is also a great CRM tool. I love the business card scanner in the app.
    Incentivized
    Read full review
    Pros
    37 Signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    Teamleader
    • Comply clients data
    • Invoices
    • Track and measure time for projects
    Incentivized
    Read full review
    Cons
    37 Signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    Teamleader
    • Synching contacts between iPhone and Teamleader could be easier.
    • Integration with Aweber would be great.
    Incentivized
    Read full review
    Likelihood to Renew
    37 Signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    Teamleader
    No answers on this topic
    Usability
    37 Signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    Teamleader
    Besides having some tools to improve, it's a simple yet useful tool to organize data in order to improve patients quality and internal development.
    Incentivized
    Read full review
    Reliability and Availability
    37 Signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    Teamleader
    No answers on this topic
    Support Rating
    37 Signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    Teamleader
    Very effective team. If ANYTHING occurs their assistance is pretty much immediate. They take longer by email but it works everytime.
    Incentivized
    Read full review
    Implementation Rating
    37 Signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    Teamleader
    No answers on this topic
    Alternatives Considered
    37 Signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    Teamleader
    Act-On I used for a client. It is more a marketing automation tool than a CRM solution and it is also more suited for bigger organizations.
    Incentivized
    Read full review
    Return on Investment
    37 Signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    Teamleader
    • Positive: invoices are easy to pay thanks to the direct link, invoices are mostly paid timely
    • Positive: it is easy to monitor deals and proposals. When followed up timely, more opportunities become deals.
    Incentivized
    Read full review
    ScreenShots

    Teamleader Screenshots

    Screenshot of DashboardScreenshot of ContactsScreenshot of ContactScreenshot of Add SegmentScreenshot of CalendarScreenshot of Invoices