TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.2 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    Socialcast (discontinued)

    Score10 out of 10
    N/ASocialcast was an enterprise social networking and collaboration platform acquired by VMware in 2011. The platform allowed an organization's employees to share information and documents with co-workers in real time through a Facebook- or Twitter-like news feed. VMware announced its end of availability (EOA) effective May 2018.

    $250

    per month

    Pricing
    BasecampSocialcast (discontinued)
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    No answers on this topic
    Offerings
    Pricing Offerings
    BasecampSocialcast (discontinued)
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BasecampSocialcast (discontinued)
    Considered Both Products
    37 Signals
    No answer on this topic
    Discontinued Products
    Chose Socialcast (discontinued)
    Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

    Using it as an email notification curator works nice for us.
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    49 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    44 Answers
    No answers on this topic
    Happy with the feature set
    85%
    Happy with the feature set
    47 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    No answers on this topic
    Features
    BasecampSocialcast (discontinued)
    Project Management
    Comparison of Project Management features of Basecamp and Socialcast (discontinued)
    Feature
    Basecamp
    7.9
    121 Ratings
    3% above category average
    Socialcast (discontinued)
    6.3
    4 Ratings
    20% below category average
    Task Management9.4120 Ratings7.74 Ratings
    Resource Management8.4101 Ratings00 Ratings
    Gantt Charts2.041 Ratings7.01 Ratings
    Scheduling6.996 Ratings6.33 Ratings
    Workflow Automation7.071 Ratings8.02 Ratings
    Team Collaboration10.0120 Ratings00 Ratings
    Support for Agile Methodology6.950 Ratings00 Ratings
    Support for Waterfall Methodology6.946 Ratings00 Ratings
    Document Management9.7112 Ratings00 Ratings
    Email integration7.798 Ratings00 Ratings
    Mobile Access9.698 Ratings3.83 Ratings
    Timesheet Tracking10.046 Ratings00 Ratings
    Change request and Case Management8.956 Ratings00 Ratings
    Budget and Expense Management7.040 Ratings00 Ratings
    Search00 Ratings8.04 Ratings
    Visual planning tools00 Ratings3.43 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and Socialcast (discontinued)
    Feature
    Basecamp
    6.8
    41 Ratings
    10% below category average
    Socialcast (discontinued)
    -
    Ratings
    Quotes/estimates8.329 Ratings00 Ratings
    Invoicing6.925 Ratings00 Ratings
    Project & financial reporting8.034 Ratings00 Ratings
    Integration with accounting software4.028 Ratings00 Ratings
    Communication
    Comparison of Communication features of Basecamp and Socialcast (discontinued)
    Feature
    Basecamp
    -
    Ratings
    Socialcast (discontinued)
    7.5
    4 Ratings
    5% below category average
    Chat00 Ratings8.74 Ratings
    Notifications00 Ratings8.24 Ratings
    Discussions00 Ratings8.14 Ratings
    Surveys00 Ratings8.73 Ratings
    Internal knowledgebase00 Ratings6.14 Ratings
    Integrates with GoToMeeting00 Ratings5.01 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings7.02 Ratings
    Integrates with Outlook00 Ratings7.92 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Basecamp and Socialcast (discontinued)
    Feature
    Basecamp
    -
    Ratings
    Socialcast (discontinued)
    5.7
    4 Ratings
    31% below category average
    Versioning00 Ratings2.12 Ratings
    Video files00 Ratings7.23 Ratings
    Audio files00 Ratings7.23 Ratings
    Document collaboration00 Ratings6.74 Ratings
    Access control00 Ratings7.23 Ratings
    Advanced security features00 Ratings5.83 Ratings
    Integrates with Google Drive00 Ratings5.02 Ratings
    Device sync00 Ratings4.02 Ratings
    Best Alternatives
    BasecampSocialcast (discontinued)
    Small Businesses
    Any.do
    Score8 out of 10
    Flock
    Score9.1 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Microsoft Viva Engage
    Score7.9 out of 10
    Enterprises
    Microsoft To Do
    Score9.6 out of 10
    Google Keep
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BasecampSocialcast (discontinued)
    Likelihood to Recommend
    9.3
    (147 ratings)
    7.7
    (6 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    9.1
    (2 ratings)
    Usability
    9.0
    (17 ratings)
    9.0
    (1 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (28 ratings)
    9.0
    (1 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampSocialcast (discontinued)
    Likelihood to Recommend
    37 Signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    Discontinued Products
    Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
    Read full review
    Pros
    37 Signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    Discontinued Products
    • Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
    • The platform has such a high level of ease of use, it becomes somewhat addicting.
    • Social analytics are superb.
    • The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
    • It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
    • The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
    • The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.
    Read full review
    Cons
    37 Signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    Discontinued Products
    • The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
    • For companies with a lot of workers the price can increase significantly.
    • The mobile app usability and notifications are poor. Need to be improved.
    • If there were more administrative features available the product would be improved
    Incentivized
    Read full review
    Likelihood to Renew
    37 Signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    Discontinued Products
    Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
    Read full review
    Usability
    37 Signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    Discontinued Products
    The UX is its best feature
    Read full review
    Reliability and Availability
    37 Signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    37 Signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    Discontinued Products
    Excellent support; of course not perfect. :-)
    Read full review
    Implementation Rating
    37 Signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    Discontinued Products
    Not applicable, as it is a SaaS platform with minimal implementation
    Read full review
    Alternatives Considered
    37 Signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    Discontinued Products
    Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

    Using it as an email notification curator works nice for us.
    Incentivized
    Read full review
    Return on Investment
    37 Signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    Discontinued Products
    • Definitely more organized project management and team collaboration.
    • Efficiency in carrying out tasks.
    • Creates a spirit of collaboration and friendliness among colleagues.
    Incentivized
    Read full review
    ScreenShots