BarTender vs. Cin7 Orderhive

Very well suited for multiple barcodes and type of barcodes on one label. Can be adapted to ones particular needs, quite customizable.

A bit difficult to get used to, it takes some time and is not as user friendly as other applications.

Incentivized

It is well suited for small businesses because it is very user-friendly, works very well, and has great customer support. You do not need an IT department to be able to use and work with it. It might not work for companies with complex supply chain management because it lacks some features that might be important for that.

• The ability to design labels quickly with templates or from scratch
• The ability to use a database to print a large quantity of labels with various data inputs is critical for our requirements.
• The ability to serialize is really convenient.

Incentivized

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Licensing: argggh! Their draconian licensing model can stop you in your tracks if you’re not careful. It’s per printer, not seat, so errant print jobs can exceed your licenses. Be careful!
• Interaction with the cloud: we recently moved to Box and have yet to figure out a way to utilize Print Station with our cloud database. If there’s a way to do it, it’s not well documented.
• Support: if you’re not paying for premium support, expect an email response within 24 hours. Telephone support is good, but we’ve sometimes had to leave a message and wait...

Incentivized

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Easy to renew and update the license

Incentivized

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

I often have to try to troubleshoot printing issues for other team members, but I have never reached out to a BarTender support network. I’ve always just tinkered within the app to figure it out.

Incentivized

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

We're currently evaluating Nicelable and are in the process of replacing Bartender with Nicelable. Cost is similar for our needs level and Nicelable has a modern UI and is much more user-friendly. We are having to rework our automation routines but we're seeing a higher upside with lower IT involvement that we think will give us an acceptable ROI.

Incentivized

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

• Ability to Design and Create Customer Specific Labels
• Able to link to different file repositories
• Ability to design labels for different media types

Incentivized

• It has been a major loss for us.
• Lost time and wasted investment money.
• Actually has made our processes more complicated.