BarCloud Stock is a cloud-based barcode software system from ASAP Systems headquartered in San Jose, California.
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BarTender
Score 7.7 out of 10
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Seagull Scientific in Bellevue offers BarTender, a barcode software solution, supports label design and printing, as well as barcode reading and RFID tools.
I do not see how this is suited for anyone needing to track inventory coming in and going out. FIFO is completely unusable because the system can handle price changes from suppliers. The price change is applied to all past sales orders and items even if they are no longer in stock. In the Con examples I gave [below] you can see how many problems we have had with this system.
The sales orders get "lost" in the system. This makes it so we are unable to issue them to take the items out of stock.
The FIFO option does not work and has never worked in the year we have used the program.
When price changes occur the system changes all the past sales orders to reflect the price change. this makes balancing the $ of inventory a nightmare.
Items that have issued before become unavailable to issue because of system hiccups.
The inventory count never matches the physical count because of system hiccups with issuing items.
System unusable for tracking actual inventory counts.
If the item has to be moved to a different inventory location (shelf change) the system crashes and deletes the entire history of the product.
Customer Service for BarCloud is left to be desired. They take weeks to get back to you about a problem and even then their answer is always we are not sure why the system it is doing that.
The price is unimaginably high for the product service and problems that the system has.
All of our Sales orders from 2016 to now have been undone. This caused us to show in BarCloud that our stock contains everything we ordered for the entire year and we have sold $0.
Licensing: argggh! Their draconian licensing model can stop you in your tracks if you’re not careful. It’s per printer, not seat, so errant print jobs can exceed your licenses. Be careful!
Interaction with the cloud: we recently moved to Box and have yet to figure out a way to utilize Print Station with our cloud database. If there’s a way to do it, it’s not well documented.
Support: if you’re not paying for premium support, expect an email response within 24 hours. Telephone support is good, but we’ve sometimes had to leave a message and wait...
I often have to try to troubleshoot printing issues for other team members, but I have never reached out to a BarTender support network. I’ve always just tinkered within the app to figure it out.
We're currently evaluating Nicelable and are in the process of replacing Bartender with Nicelable. Cost is similar for our needs level and Nicelable has a modern UI and is much more user-friendly. We are having to rework our automation routines but we're seeing a higher upside with lower IT involvement that we think will give us an acceptable ROI.
We have had 0 return on investment and we are currently switching to a different inventory system. BarCloud has caused us to lose money from all the hours we have had to spend fixing the inventory count and having to do physical counts every week to know what we actually have on hand.
Caused more headaches than help.
Positive point: We learned that the more expensive system that is web based does not mean they are a better program or will have better customer service.
