Bandwidth vs. SendBird

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Bandwidth	Score 5.1 out of 10	N/A	Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.	$0.01 per message
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

Bandwidth

SendBird

Editions & Modules

Outbound Messaging: $0.01
per message
Inbound Calling: $0.01
per minute
Outbound Calling: $0.01
per minute
Phone Number: $0.35
per line/per month
Inbound Messaging: Free
per message

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
Bandwidth	SendBird
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	Bandwidth	SendBird

Best Alternatives
	Bandwidth	SendBird
Small Businesses	Telegram Score 9.1 out of 10	Telegram Score 9.1 out of 10
Medium-sized Companies	Telegram Score 9.1 out of 10	Telegram Score 9.1 out of 10
Enterprises	Telegram Score 9.1 out of 10	Telegram Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Bandwidth	SendBird
Likelihood to Recommend	1.5 (0 ratings)	8.9 (0 ratings)
Support Rating	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	Bandwidth	SendBird
Likelihood to Recommend	Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic. Incentivized Chris Horne CEO (Chief Executive Officer) Read full review	SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	Bandwidth has great customer service. They are all friendly and super helpful. They are innovative and constantly updating their APIs, UIs, and products they offer. Their UI and API are user friendly and intuitive. Incentivized Tamara Foster Telecom Manager Read full review	It has nice user interface We don't have to face any downtime using SendBird It has nice performance and great efficiency Incentivized PS Pradyumn Singh Software Engineer Read full review
Cons	While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with. I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working. Incentivized Verified User Anonymous Read full review	Pricing can get expensive once you go over the 100 MAU limit for the Developer tier. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Bandwidth wins hands down. We were lucky to get someone from CenturyLink to return our calls, their trouble reporting dashboard was horrible and they, as a company, were generally unresponsive when we escalated issues. They would close tickets when the issue was still very obviously occurring. Bandwidth doesn't close a ticket until the end user says it is fixed -- which is refreshing in the telecom industry. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Great product, at a reasonable price. Their quick support allows us to get customer issues fixed, and fast. Their portal allows for adding additional sites/trunks without talking to anyone. Incentivized Verified User Anonymous Read full review	Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots		SendBird Screenshots