B2W Maintain vs. isolved

We use the full suite of features in Maintain as it covers most of our needs, it is nice to have most of your data in one system, much easier to manage. We use telematics from third parties and even though we use the Parts/Inventory/Purchasing we sometimes need to go through the vendor portal to order but for the most part those work well most of the time, very little issues or minor ones at that. We can manage our shop/fleet/mechanic departments through this one program for the most part and users adapt to it very quickly.

Incentivized

There is always room for improvements and updates. More workflows and ways to make the process easier for both employees and managers as well as the HR department. More functionality improvements vs esthetics as the platform already looks great. More ways for a manager to be involved with their employees without having to add separate module.

• Automatic Scheduling of Maintenance through Programs
• Other users can submit requests through track
• Telematics plug-ins help keep track of hours/mileage
• GPS location to track equipment

Incentivized

• isolved is incredibly accurate and effective for processing out payroll and executing payment of wages. isolved is incredibly accurate and effective for processing out payroll and executing payments for wages.
• The system enables employees to access their own data and perform their own leave management and pay maintenance without risk.
• The data analysis and reporting/data export functions are second to none. It allows access to and manipulation of fully relational employee records and information.

Incentivized

• Viewpoint Vista sync limits level of detail exchanged between systems
• Telematics import occasionally missed some readings
• Dashboards could be easier for common end user to configure

Incentivized

• More reminder notifications would be great!
• A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication
• Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places

Incentivized

Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.

Very easy for users to learn the system. The interface is easy to navigate. Contains fields for all the info we want to capture. Very little bugs occur and maintenance is low. Available on mobile (tablet/phone). Doesn't take long to perform most functions. Configuration isn't difficult except for when integrating with third parties for telematics and other data transfer. Aside from those few integrations, it performs most of the functions we need within the program.

Incentivized

It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.

Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.

Incentivized

We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds

Incentivized

Super supportive and courteous. The initial set up and integration process was great. They helped every step of the way. They are great to get a hold of by email or phone and will find a solution. I have never run into any issues that they couldn't resolve. They make it easy to add or change processes when needed.

All over the phone, but it was comprehensive.

Incentivized

We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.

The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.

B2W Maintain is the only program we used day-to-day to manage our fleet. We also have Viewpoint Vista but it isn't really used for equipment other than to track the financials (purchase, sale, depreciation, taxes, etc.). Vista does have features for fleet management but they aren't as good our easy to use as B2W Maintain and it isn't close. Vista as a whole is an older program (getting retired 1/1/2027) without a web interface or easy to use user interface, it doesn't really compare, but it is what we we use for accounting so equipment records need to be stored there. I would never use Vista to actually actively manage the fleet and shops.

Incentivized

I used the other platforms in previous companies. isolved was in place when I started here 3 years ago. I found the system effective for the amount of staff we have. In previous roles I worked with larger groups and I am not sure in a restaurant industry or company of 1500 employees isolved is the right fit.

We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.

Incentivized

• Regular maintenance is scheduled before a problem occurs
• Items are easily created and prioritized for the shop
• Mechanic hours (work orders assigned) can be easily managed

Incentivized

• Electronic Timecards in the app - less room for error manually figuring punch cards and better use of time management.
• Available Reports streamline my workload - Employee data, payroll records all at the click of a button in a report. Weekly, Quarterly and Year End data is easy access for all companies on one site.
• 90% Positive 10% negative on using personal cell phones for the app to clock in and out. Can't make everyone happy 100% of the time... we try though!
• Positive impact on employees with the security settings on their phone. They didn't like the hassle in the beginning, but understood why it was important to protect their data.