AxisCare Home Care Software vs. PointClickCare Core EHR Platform

Approximately, 3 years ago our business was using Excel spreadsheets and a cell phone to communicate to the caregivers about available visits as well as tracking who they are assigned to. This process took most of my 9 hour work day. With AxisCare Home Care Software having the Real Time View, Open Visits Requests Report, the Open Visit Note, and the Chat feature, I am able to do in 2 hours what it took 7 hours before. I feel I am more efficient, communicate better, and feel better knowing the client does have someone assigned to his or her visit.

Incentivized

I would describe the positives as: ease of billing; multiple double-checking mechanisms to properly balance census and cash; clear and simple user interface. One not familiar with AR for skilled nursing facilities can obtain good working knowledge of the day-to-day operations likely in less than a fortnight, and can perform independent of on-hand help in three months.

• Reports. I love that you can add the columns you need for each report.
• Documents. I love being able to store all documents in our clients charts and absolutely love the "Show Expired" check box that was added, that has been very helpful.
• Customization. I love that you can add custom fields and reports include these custom fields. I love being able to set the banner color for each office which is coordinated to my spreadsheets. I love the customization options in the Calendar tab, just all customization options so that everyone can customize the website / portal however they need or want to so it works best for them.
• Forms. This might fall under customization, but I absolutely love forms can be created, completed, and shared.

Incentivized

• PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
• Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
• The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.

• Would like to see invoicing and billing work better together and not separated
• TCM billing for AR is a high need
• Billing AR Medicaid and rounding units and leaving small balances or overpaid balances would like to see resolved
• Tasks tied to client accounts
• Select multiple days at a time to remove all at once from the calendar

Incentivized

• Sometimes the platform is slow to load.
• I'd like to see the ability to search for patients using both the first and last name. Currently it's only one or the other.
• I'd be interested to see the ability to change the color of the interface.

Incentivized

AxisCare Home Care Software has a lot of features that are helpful in the roles we play at [...] Arkansas. The support is fantastic! I do wish there were more features for users to store documents for themselves such as weekly task lists and monitoring forms that they would normally email to me or upload to Google Drive for storage. This however isn't something that would cause our company to switch software programs.

Once use to the system Axis Care is fairly easy to navigate and is a pretty clean system. I wish the main profile page for clients and caregivers were laid out more similarly (Ex: Classes for a caregiver are on the main profile page but the classes for clients are hiding under their billing tab. Another example is there's a Notes tab for clients but everything in that tab for a caregiver is located on their profile page) It would make it easier for new user training and knowledge retention if they were located in the same spots

Overall great product. Reporting could be much better and they are working on that.

We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

Some of the pages load slowly and there's issues with the downloads

They have been incredibly helpful and willing to assist with every situation we have encountered. There have been some instances where they were unsure of what the issue we were experiencing was or how to fix it. They attempted though and were very responsive.

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

The training was easy to implement and understand. We had no issues completing all the training offered by the Axis staff. They were all very knowledgeable about the product and walked us through every step until the go-live day. We did the hand-holding until the end, our staff was very pleased with the patience of our trainers and thankful for their understanding, helping to be sure we were well-trained and ready for our go-live date. We are grateful. Thanks again to the trainers.

I would give this training a high rating because it was thorough and easy to understand. The trainers were detailed and very helpful throughout the transition process. They promptly addressed any concerns or issues, making it simple to set up the new Axis system and app. The support received when we encountered minor issues was excellent as well; they worked with us until everything was functioning properly. Overall, the experience was smooth and effective, leading to a successful implementation of the system.

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

The number one reason we switched from Wellsky to AxisCare simply came down to one thing, vendor interaction. We found that it was difficult to reach out to and hear back from Wellsky's support during our last few months with them. From our exploratory call, to our onboarding, to now being 6 months into our time with AxisCare; we have always heard from AxisCare's support team in a timely manner and are very satisfied with their continual updates to their software.

Incentivized

PointClickCare Core EHR Platform was selected because it is organized much more cleanly than MatrixCare. In PointClickCare Core EHR Platform, patient EHRs are laid out in such a way that accessing different kinds of information is a lot quicker than it is in MatrixCare. In PointClickCare Core EHR Platform, all of the tabs (profile, census, DX list, progress notes, assessments, etc.) are easily accessible with just one click. In MatrixCare this is not the case, as you must first click into another menu before being able to access other tabs. Also the overall look of PointClickCare Core EHR Platform is more professional and streamlined.

Incentivized

The system offered what we needed.

• Accountability - can actually see who is doing what (or not doing what)
• Efficiency - ability to enter bonuses and notes on each shift makes payroll much easier
• Collections efforts - easily see who is behind on payments and what we need to bill for still. We have re-cooped $97k in missing receivables
• Survey ease - we've had 1 survey since starting AxisCare and the process was 100x easier and OHA & the branch ED said it was the easiest survey they had gone through

Incentivized

• The platform has helped to increase productivity within our organization.
• Increased workflow efficiency leading to less hours spending time compiling data.
• Allowed our organization to expand the number of business opportunities -- the increased workload is manageable due to PointClickCare Core EHR Platform's usability.

Incentivized