Axcient x360Recover vs. Arcserve ShadowProtect

This is well suited for the backup of different appliances, i.e., Windows, VMware, and other SAAS and IAAS products. We use Axcient x360Cloud to backup the server and workstations, and it makes it very easy to find and recover deleted data in case it is needed. It is less appropriate when we are trying to open the virtual machines of the backup storepoints and the speed is very slow.

If we have a scenario where we need very fast backup/ a lot of backups per hour we tend to go towards ShadowProtect , we have several customers with important servers that we backup each 15 minutes with a VSS consistent snapshot. The continuous incremental option also allows us to create one "full backup" and never again afterwards. This gives us the possibility to give longer retention periods to our customers.

Incentivized

• Axcient x360Recover allows for backup of virtual servers as well as mobile user equipment.
• Scheduling for backups using Axcient x360Recover during non-business hour time-frames is very helpful
• Adjustment of the Axcient x360Recover service for both internet and internal bandwidth usage based on time-frames.

Incentivized

• Shadowprotect has a relatively simple interface so it's easy to set up.
• Due to the simple UI, it is easy to restore files.
• Imagemanage works fairly well once it's set up and doesn't need much babysitting.

Incentivized

• The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
• The only other ask would be to expand support to Linux operating systems.

Incentivized

• The replication offsite can have issues over time. It takes manual involvement to keep it working right.
• SPX remote management isn't easy out of the box.

Incentivized

We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.

Incentivized

It is overall very easy to install and get working. Install the application, select the drives you want to backup or leave blank and backup all drives. It starts to run immediately. You configure all the backup retention and how often to run in the portal so once you deploy the agent it is very easy to get started. After the backup completes. The portal will perform a test boot and auto verification of the image.

Incentivized

Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.

Incentivized

We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.

Incentivized

I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.

Incentivized

Reliable, Faster and Cheaper then the competition. Datto gave us a bad taste in our mouth on our very first client. We purchased their recommended hardware, setup and our initial install at a trial clients office with the engineer and one of our techs and when the time came, the engineer was unable to get their own product to work as expected. Luckily for us, we already explained to the client that this was a trial so we were not held accountable but if this was a live instance, it would of been embarrassing

ShadowProtect is less expensive than some and more robust than others, and for us, provided a fine medium on which to build our support platform. The MSP interface for SPX makes licenses easy to track and deploy, as well as to retire. Overall, have been satisfied with this choice.

Incentivized

• The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients.
• I can set it up and forget about it with reports and alerts
• I recommend it to any client that requires a good solid backup solution;

• It had a positive ROI due to the ability to offer better backup technology to our clients.
• There is a large up-front fee you need to pay, though, as you need a minimum number of licenses to resell as MSP.

Incentivized