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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Axcient x360Recover

    Score7.8 out of 10
    N/AAxcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in…N/A
    Pricing
    Axcient x360Recover
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Axcient x360Recover
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Axcient x360Recover
    Considered Both Products
    ConnectWise
    Chose Axcient x360Recover
    Chain free backups and better cloud storage options
    Incentivized
    Chose Axcient x360Recover
    Axcient x360Recover has WAY easier portal, easier install, better cost than Datto File Protection
    Incentivized
    Chose Axcient x360Recover
    Axcient x360Recover does everything Datto used to do well prior to the Kaseya acquisition. And their support and pricing are much better.
    Incentivized
    Chose Axcient x360Recover
    We checked out carbonite, but the price point of x360 was much better.
    Incentivized
    Chose Axcient x360Recover
    I use acronis for recovering servers in case of an emergency. Axcient does this as well, but acronis has some better flexibility in my opinion.
    Incentivized
    Chose Axcient x360Recover
    Axcient x360Recover's fixed low-cost all-inclusive model to backup across servers, workstations, Azure VM's, and Microsoft 365 is far lower cost with just as good capabilities (except retention windows) to all others we've evaluated.
    Incentivized
    Chose Axcient x360Recover
    Axcient's x360Recover appliance is functionally similar to Datto's Siris line. Axcient x360Recover devices offer significant cost savings over Siris without losing features or performance. Axcient x360Recover support is also much nicer to interact with over Datto. Monthly …
    Incentivized
    Chose Axcient x360Recover
    In all cases Axcient either offered better RTO, RPO. Managability or pricing.
    Incentivized
    Chose Axcient x360Recover
    Mostly comes down to pricing/licensing
    Incentivized
    Chose Axcient x360Recover
    The Axcient x360Recover has been a better solution than others for managing data recovery for multiple clients.
    Incentivized
    Chose Axcient x360Recover
    Axcient is more partner friendly than Datto. They listen to our concerns and implement them. They are always trying to make things better. Datto seemed to only want money and only cared about that. They didn't care about the partners at all.
    Incentivized
    Chose Axcient x360Recover
    Axcient x360 is cheaper and as reliable as Datto.
    You can also build your own appliance with Axcient x360 and we have had a lot of success with recycling old client's servers to use as BDR appliance.
    Axcient support is way better than any backup companies I have ever dealt with …
    Incentivized
    Chose Axcient x360Recover
    Lots of issues with Comet even though the functions are similar with incremental/differential backups
    Incentivized
    Chose Axcient x360Recover
    Enterprise wide usage
    Strong customer focus
    Product development and future perspective is clear
    Product functionality and performance is good
    Incentivized
    Chose Axcient x360Recover
    Reliable, Faster and Cheaper then the competition. Datto gave us a bad taste in our mouth on our very first client. We purchased their recommended hardware, setup and our initial install at a trial clients office with the engineer and one of our techs and when the time came, …
    Incentivized
    Chose Axcient x360Recover
    Security and encryption of Axcient is a top priority .
    Axcient have all the tools to provide solutions to different kind of businesses
    Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard.
    Incentivized
    Chose Axcient x360Recover
    We've been a Datto partner for many years. For the longest time, Datto was the "Gold Standard" for this type of Business Continuity and Data Recovery (BCDR) solutions. Since our partnership with Axcient, we have completely moved away from Datto... especially now that Datto is a …
    Incentivized
    Chose Axcient x360Recover
    It's another service offered by axcient for different purposes and works well, when it works. The file sync has offered easy file accessibility anywhere for clients that use it.
    Incentivized
    Chose Axcient x360Recover
    Axcient x360Recover has been a more reliable product and more competitively priced as well as provided better support than the Datto product line.
    Incentivized
    Chose Axcient x360Recover
    We have used N-able's offering in the past, and switched to Axcient mainly because of the pricing. We have stayed because Axcient continues to improve on its portal and has never given us a reason to look elsewhere.
    Incentivized
    Chose Axcient x360Recover
    They perform different functions for us. They are all equally useful for what they do.
    Incentivized
    Chose Axcient x360Recover
    I like Axcient x360Recover way better than Datto. I used a few Datto appliances for a couple years and as soon as contracts are up on them, I will be repurposing them to x360Recover. Unitrends MSP is a pretty good product that has a different use case. I use it for hyper visor …
    Incentivized
    Chose Axcient x360Recover
    Dashboard overview is good.

    While x360 claims to have more extensive Backup Restoration features, specifically BMR, it does not perform well in real world situations.
    Incentivized
    Chose Axcient x360Recover
    Ease of spinning up the server locally and in the cloud when needed
    Incentivized
    Chose Axcient x360Recover
    Axcient x360Recover beats Backup Exec hands down. period.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    37 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    36 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    36 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    32 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    36 Answers
    Features
    Axcient x360Recover
    Data Center Backup
    Comparison of Data Center Backup features of Axcient x360Recover
    Feature
    Axcient x360Recover
    8.7
    35 Ratings
    7% above category average
    Universal recovery8.932 Ratings
    Instant recovery8.935 Ratings
    Recovery verification9.033 Ratings
    Business application protection9.033 Ratings
    Multiple backup destinations7.230 Ratings
    Incremental backup identification9.034 Ratings
    Backup to the cloud8.834 Ratings
    Deduplication and file compression8.730 Ratings
    Snapshots8.835 Ratings
    Flexible deployment9.235 Ratings
    Management dashboard8.335 Ratings
    Platform support8.635 Ratings
    Retention options8.834 Ratings
    Encryption9.033 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Axcient x360Recover
    Feature
    Axcient x360Recover
    8.8
    32 Ratings
    4% above category average
    Continuous data protection8.926 Ratings
    Replication9.130 Ratings
    Operational reporting and analytics8.530 Ratings
    Malware protection8.323 Ratings
    Multi-location capabilities9.029 Ratings
    Ransomware Recovery8.74 Ratings
    Disaster Recovery
    Comparison of Disaster Recovery features of Axcient x360Recover
    Feature
    Axcient x360Recover
    9.0
    35 Ratings
    11% above category average
    Disaster Recovery Planning8.831 Ratings
    Hot Sites9.126 Ratings
    Disaster Recovery Testing9.134 Ratings
    Automated Disaster Recovery8.828 Ratings
    Best Alternatives
    Axcient x360Recover
    Small Businesses
    Arcserve ShadowProtect
    Score6.2 out of 10
    Medium-sized Companies
    Datto SIRIS
    Score9.8 out of 10
    Enterprises
    HPE Zerto Software
    Score8.8 out of 10
    All AlternativesView all alternatives
    User Ratings
    Axcient x360Recover
    Likelihood to Recommend
    10.0
    (49 ratings)
    Likelihood to Renew
    9.1
    (12 ratings)
    Usability
    7.3
    (1 ratings)
    Performance
    1.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    Implementation Rating
    2.0
    (1 ratings)
    User Testimonials
    Axcient x360Recover
    Likelihood to Recommend
    ConnectWise
    I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.
    Read full review
    Pros
    ConnectWise
    • Setup and configuration is extremely easy.
    • The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
    • Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
    • The system documentation is concise and easy to use.
    • The support team is absolutely fantastic.
    Read full review
    Cons
    ConnectWise
    • The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
    • The only other ask would be to expand support to Linux operating systems.
    Incentivized
    Read full review
    Likelihood to Renew
    ConnectWise
    We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
    Incentivized
    Read full review
    Usability
    ConnectWise
    It is overall very easy to install and get working. Install the application, select the drives you want to backup or leave blank and backup all drives. It starts to run immediately. You configure all the backup retention and how often to run in the portal so once you deploy the agent it is very easy to get started. After the backup completes. The portal will perform a test boot and auto verification of the image.
    Incentivized
    Read full review
    Support Rating
    ConnectWise
    Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
    Incentivized
    Read full review
    Implementation Rating
    ConnectWise
    I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
    Incentivized
    Read full review
    Alternatives Considered
    ConnectWise
    Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard. Deployment process is very easy in Windows an VMWare Devices.
    Read full review
    Return on Investment
    ConnectWise
    • The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients.
    • I can set it up and forget about it with reports and alerts
    • I recommend it to any client that requires a good solid backup solution;
    Read full review
    ScreenShots