AVI-SPL vs. NRTC Managed Services

So far, we've only worked with AVI-SPL on classroom upgrades and maintenance, and general purchasing. So far, these experiences have been overall positive collaborations. They are always prompt in creating purchasing quotes, coming on-site for classroom walkthroughs, designing AV upgrades/solutions, etc. They are also very personable while maintaining a professional demeanor.

Incentivized

NRTC Managed Services has been a valid and certified partner for our business since onboarding its Password Solutions product. The product is well suited for providing a compliant and efficient password protection and memorization tool. We are able to integrate it throughout our company across all employees so passwords can be creative, secure and stored safely

Incentivized

• The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
• The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
• The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.

Incentivized

• Client and customer support
• Password protection
• End-to-end encrypted systems

Incentivized

• The wait time for the components has been very long.
• Some of the components agreed upon in the original contract have been discontinued so parts are changing.
• Because of parts being discontinued, we will now have a controller that is no longer removable from the wall.

Incentivized

• User interface
• Cost of product
• Ability to customize solutions

Incentivized

They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.

Incentivized

Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages

Incentivized

AVI-SPL always availability. I have no issue

Incentivized

Cannot stay enough to stay away from these people

Incentivized

The support desk has been responsive, however, there have been times where they try to send us a technician in a timeframe outside of our agreement. So occasionally we have to push back a little to get the on-site support we need in a timely manner. Otherwise, they're pretty easy to work with.

Incentivized

SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.

Incentivized

The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.

Incentivized

We were not at all satisfied. We had to hire another company to go behind them to get it to work

Incentivized

I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.

Incentivized

NRTC Managed Services stacks up very nicely against the competition. While our firm was under a tight timeline to integrate a new system, and we had several specific non-negotiable aspects we wanted the system to contain, we looked at many different tools. NRTC Managed Services provided the best opportunity to work with a Partner that could implement a solution quickly, integrate within our current operating environment, and provide top-tier customer support

Incentivized

Avi is available 24/7/365

Incentivized

• With the products they supplied, I was better able to present the information to my clients.
• Based on the conference room size, they help determine the best projector that would optimize the viewing for the clients in the room.
• This had a positive impact as I was more effectively able to communicate the information to my clients in an engaging manner.

Incentivized