Avaya Communications API vs. Sinch

Following are ideal use case scenarios for Avaya OneCloud CPaaS:

• Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
• Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
• Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
• Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.

Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:

• Large Virtual Conference Events
• Consumer Social Media Gatherings

[Sinch is] a great SMS aggregator offering full performance with short code messaging. They are very helpful with the certification process and their after launch production support is extremely good too, even going above and beyond after hours in the rare situations where it could be required. My only area of concern is pricing as I've seem some competitive pricing from other service providers that are quite popular too.

Incentivized

• Provides a simple well-designed API for 2-way texting.
• Enables us to manage multiple clients using a single account.
• Enables us to bill our clients and monitor their usage easily.
• Provides rapid setup of numbers and easy scripting of programmatic responses.

• mBlox has top tier support, with 24/7/365 availability.
• mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
• mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.

Incentivized

• By adding the ability to add sub-users to an account.
• By adding the ability to redact certain aspects of the logs.

Incentivized

• I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Incentivized

We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.

Avaya OneCloud CPaaS support has been excellent. Specifically:

• Onboarding new users (licensing)
• API integration support
• Client platform support for learners
• Seamless rollout of new features (and documentation)

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!

Incentivized

None, this was our very first SMS service platform and it is doing great. Despite a huge learning curve, this platform has made its position and now serving all of our employees.

Incentivized

• Automating the IVR creation gives our business a new dimension.

• Ease of use - straightforward purchasing process and setup.
• Satisfied customers - reliable routes and service for text messaging.
• Integration with our marketing platform made the use of codes easy.

Incentivized