Jira Product Discovery vs. UserVoice

It was great for handing off projects to Developers and give it into their hands especially by being able to connect to Product Board. Was tricky though sometimes going back and finding things when those backlogs get really lengthy and titles start not helping as much...etc.

Incentivized

UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.

Incentivized

• Tagging
• Searchability
• Sprints

Incentivized

• Customer feedback - gives intense insight about what you should build next
• Customer service interface - easy to use, helps users find help without contacting us
• Admin interface - easy and quick to help customers

• can get overwhelming with lines of data, maybe clean it up and split things more clearly?
• Lots of white on white and the UX can be kinda tricky to navigate
• Can almost have too many different ways to tag things where it can get really confusing, Simplifying might go a long way.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

productboard is my favorite, but that one is more Product oriented where Atlassian Jira Product Discovery seems more Dev focused so it is nice those tools compare. Azure is really nice in the UX and the way it presents the sprints and the stories in an easy manner. Atlassian Jira Product Discovery is great when creating the stories within itself and also works with productboard better than azure does currently.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• Has helped us improve our tool
• Has been a bit confusing at times causing rework when unable to find original ticket
• Has been useful in communicating product needs to development

Incentivized

• Has allowed us to more quickly answer learner questions
• Has allowed us to more easily manage our FAQs page/front facing support information
• Has provided us with a tool to gather daily feedback from our users

Incentivized