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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Confluence

    Score7.8 out of 10
    N/AConfluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

    $6.40

    per month per user

    Webex App

    Score8.3 out of 10
    N/AThe Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

    $0

    user/month

    Pricing
    ConfluenceWebex App
    Editions & Modules
    Free
    $0
    Free for 10 Users
    Standard
    $6.40
    per month per user
    Premium
    $12.30
    per month per user
    Data Center
    220,000.00
    40,001+ Users - Annually
    Enterprise
    Contact Sales
    Basic Plan
    $0.00
    user/month
    Meet Plan
    $13.50
    user/month
    Meet + Call Plan
    $25.00
    user/month
    Enterprise Plan
    Contact Sales
    Offerings
    Pricing Offerings
    ConfluenceWebex App
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.—
    More Pricing Information
    Community Pulse
    ConfluenceWebex App
    Considered Both Products
    Atlassian
    No answer on this topic
    Cisco
    Chose Webex App
    In my opinion, Webex App is better than Teams and GChat in searching and filtering, but equal to Slack.

    In my opinion, Webex App is extremely worst at screenshooting than all the other tools, as well as worst in threading than all those tools.
    Incentivized
    Chose Webex App
    Skype is too slow compared to Webex and there are no advanced features embedded in it. Microsoft Teams is a competitor to Webex both have similar features and there is a complex decision to select between these.
    Incentivized
    Chose Webex App
    I currently use both MS Teams and Cisco Webex Teams as our company has recently merged. I can say that overall, I love MS Teams way more than Webex teams. The interface feels smoother, the integration with other apps is better (SharePoint, flow, Powerapps, OneNote, etc). and …
    Incentivized
    Chose Webex App
    As a foundation, no one does voice better than Cisco. They are far more feature rich and robust when it comes to conferencing and telecommunications/collaboration. This is why we selected them hands down. However, Cisco Webex Teams did not meet our expectations with the chat …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    95 Answers
    92%
    Would buy again
    549 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    85 Answers
    97%
    Delivers good value for the price
    478 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    98 Answers
    93%
    Happy with the feature set
    554 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    44 Answers
    96%
    Lived up to sales and marketing promises
    348 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    53 Answers
    95%
    Implementation went as expected
    408 Answers
    Features
    ConfluenceWebex App
    Project Management
    Comparison of Project Management features of Atlassian Confluence and Webex App
    Feature
    Atlassian Confluence
    5.3
    111 Ratings
    37% below category average
    Webex App
    6.9
    571 Ratings
    11% below category average
    Task Management6.389 Ratings7.3321 Ratings
    Gantt Charts7.912 Ratings7.9150 Ratings
    Scheduling7.221 Ratings8.0444 Ratings
    Workflow Automation4.060 Ratings5.2214 Ratings
    Mobile Access3.884 Ratings8.0536 Ratings
    Search5.7109 Ratings6.3452 Ratings
    Visual planning tools2.488 Ratings5.4240 Ratings
    Communication
    Comparison of Communication features of Atlassian Confluence and Webex App
    Feature
    Atlassian Confluence
    6.9
    111 Ratings
    14% below category average
    Webex App
    7.6
    614 Ratings
    4% below category average
    Chat6.415 Ratings8.5604 Ratings
    Notifications5.2109 Ratings8.5594 Ratings
    Discussions3.9103 Ratings8.9547 Ratings
    Surveys7.015 Ratings6.3298 Ratings
    Internal knowledgebase7.7103 Ratings6.8270 Ratings
    Integrates with GoToMeeting6.03 Ratings10.0151 Ratings
    Integrates with Gmail and Google Hangouts9.37 Ratings2.0175 Ratings
    Integrates with Outlook9.610 Ratings10.0382 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Atlassian Confluence and Webex App
    Feature
    Atlassian Confluence
    5.9
    111 Ratings
    28% below category average
    Webex App
    7.4
    528 Ratings
    5% below category average
    Versioning6.494 Ratings8.1313 Ratings
    Video files4.271 Ratings7.5455 Ratings
    Audio files3.765 Ratings8.3456 Ratings
    Document collaboration6.5106 Ratings8.0427 Ratings
    Access control8.0104 Ratings8.8332 Ratings
    Advanced security features7.080 Ratings9.0340 Ratings
    Integrates with Google Drive5.947 Ratings1.1169 Ratings
    Device sync5.650 Ratings8.8311 Ratings
    Best Alternatives
    ConfluenceWebex App
    Small Businesses
    Flock
    Score9.1 out of 10
    Flock
    Score9.1 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Microsoft Viva Engage
    Score7.9 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Google Keep
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConfluenceWebex App
    Likelihood to Recommend
    6.7
    (128 ratings)
    9.0
    (681 ratings)
    Likelihood to Renew
    9.9
    (19 ratings)
    9.0
    (30 ratings)
    Usability
    6.6
    (15 ratings)
    8.9
    (392 ratings)
    Availability
    9.0
    (3 ratings)
    8.0
    (10 ratings)
    Performance
    8.0
    (5 ratings)
    9.9
    (10 ratings)
    Support Rating
    5.4
    (25 ratings)
    8.2
    (395 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.5
    (6 ratings)
    Implementation Rating
    8.8
    (4 ratings)
    6.0
    (13 ratings)
    Configurability
    6.0
    (1 ratings)
    6.5
    (12 ratings)
    Ease of integration
    8.0
    (4 ratings)
    9.0
    (9 ratings)
    Product Scalability
    8.0
    (2 ratings)
    7.1
    (9 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    9.0
    (8 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    8.0
    (9 ratings)
    User Testimonials
    ConfluenceWebex App
    Likelihood to Recommend
    Atlassian
    I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).
    Incentivized
    Read full review
    Cisco
    It can be useful for organizations which uses hybrid and work from home model. By using this application we can seamlessly connect with each and every person in the organization. Used to conduct meetings about progress of project and can be able to present our data to others by screensharing option.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
    • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
    • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
    Incentivized
    Read full review
    Cisco
    • The online meeting within the internal team using Webex App is always a good experience as it helps well in sharing screen, and any content for that matter.
    • It helps in arranging online interviews and it is also very good experience using the web version of Webex App.
    • It also helps in arranging online training sessions and webinars which generally involve huge number of participants generally over 200+ participants and Webex App handles it very well.
    Incentivized
    Read full review
    Cons
    Atlassian
    • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
    • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
    • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
    Incentivized
    Read full review
    Cisco
    • Compared to zoom, I think the user experience is not as good.
    • I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better?
    • Not a fan of a mobile app. Maybe needs some improvement.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review
    Cisco
    While Webex has strong adoption on the administrative side, the LTI tool for Webex is lacking some important support for teaching and learning. Therefore, faculty do not see much value in Webex and prefer to use other tools that are easier to access and more likely to benefit their students within the LMS. Webex has not been the easiest to work with for identifying pedagogical roadmap improvements, especially compared to competitors who work closely in the education space
    Incentivized
    Read full review
    Usability
    Atlassian
    Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers
    Incentivized
    Read full review
    Cisco
    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    I do not recall having outages or applications error so far, very reliable and available.
    Incentivized
    Read full review
    Cisco
    I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
    Incentivized
    Read full review
    Performance
    Atlassian
    We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
    Incentivized
    Read full review
    Cisco
    On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.
    Incentivized
    Read full review
    Support Rating
    Atlassian
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Incentivized
    Read full review
    Cisco
    Talking about Webex App technical support is talking about the quality because they are always attentive and willing to attend to our needs, and the response is immediate; every time we have needed help to solve a problem or find out a function, they have not responded quickly, Cisco has always been characterized by being efficient and deserving 10 points.
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    No answers on this topic
    Cisco
    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review
    Online Training
    Atlassian
    No answers on this topic
    Cisco
    I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning.
    Incentivized
    Read full review
    Implementation Rating
    Atlassian
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Incentivized
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    Cisco
    There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
    Incentivized
    Read full review
    Alternatives Considered
    Atlassian
    We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
    Incentivized
    Read full review
    Cisco
    Microsoft Teams, while being built for more file sharing, completely misses the mark. I prefer Webex App which focuses on being a great chat tool, rather than trying to become something it is not. Slack is preferred over Webex App, but just barely, and it is only because Slack has a slightly more intuitive group discussion function.
    Incentivized
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    Scalability
    Atlassian
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Incentivized
    Read full review
    Cisco
    Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
    Incentivized
    Read full review
    Return on Investment
    Atlassian
    • The AI feature which lets me find relevant documents while reading one document is really beneficial.
    • Centralising of knowledge systems is one of the key differentiators for large organisations.
    • As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.
    Incentivized
    Read full review
    Cisco
    • Comfort in switching multiple OS platforms, when there is similar UI design.
    • HD video quality and HD screen share, make up presentations look more professional and standardized.
    • Less call/meeting drops as seen in other platforms applications.
    • Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App.
    Incentivized
    Read full review
    ScreenShots