Atlassian Confluence vs. Polarion ALM

I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).

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The question is actually not trivial to answer in 200 words. To summarize, I can say that we have had consistently positive experiences with all customers where we have used Polarion ALM. The sector in which the customer operates only played a subordinate role. We use Polarion ALM in almost all sectors: Medical technology, pharmaceuticals, aerospace, agriculture, automotive and many others. It is also interesting to note that in the beginning we were mostly active in the development of products, systems or software. Over time, this has changed more and more for some customers and risk management or projects for lessons learned have taken up more space. This enabled us to banish a seemingly endless number of Excel lists. Who doesn't know this problem: at first there is only one Excel list on the drive. Day by day there are more. Some with a date in the file name. Others with an employee abbreviation. In the end, nobody can tell which is the current and complete list. The really good thing about Polarion ALM is that it is extremely flexible to use and the configuration determines what the project is used for in Polarion ALM. It is customizable to my situation and not rigid.

• Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
• Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
• Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

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• Requirements Management:
• Polarion ALM provides a centralized repository for capturing and managing requirements. Teams can define, organize, and link requirements to other artifacts like test cases and development tasks.
• Test Management:
• Polarion ALM facilitates end-to-end test management. Teams can create detailed test cases, manage test execution, and track test results.
• Traceability and Impact Analysis:
• Polarion ALM ensures traceability across all phases of the development lifecycle. Users can establish links between requirements, test cases, development tasks, and other artifacts. This traceability helps in impact analysis, allowing teams to understand how changes in one area may affect other parts of the project.
• Customization and Adaptability:
• Polarion ALM is highly customizable to fit the unique needs of different organizations and industries. Users can create custom workflows, define custom fields, and adapt the tool to their specific development processes.

• UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
• Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
• Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.

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• More robust engine as far as the actual took is concerned. There are navigation components in trace to reporting which we feel can be improved especially when dealing with cross global accessing of the tool. It slows us down a bit so it's backend driven optimization as well as some front end "clunkiness" that can be improved.
• Improve some filtering capabilities especially in creating custom reports and generally all around the ALM components of the tool.
• As of the version we have, the ability to enhance replationship types in traceability is limited.

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I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

There is too much at stake to go into a new system. But with everything else being promised as far as newer more innovative products, the justification to not renew is a huge risk so that is not a concern

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Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers

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Polarion ALM can be used individually and what I do with Polarion ALM is decided by my configuration. Lesson-learned, operational risk management, product, system or software development or customer management .... doesn't matter at all. I decide with my configuration what I will do with Polarion ALM. Of course, you can also use Polarion ALM out-of-the-box for your development because it comes with a large set of project templates.For this reason, I would also recommend not to just get started. A suitable consultant will show you the right templates and customize them according to your needs. Having Polarion ALM is like having a car. You know exactly how to operate the car. You've done it a thousand times before. The details are in the configuration: did I have a navigation system installed or not? Do I have a lane departure warning system or not? Do I have cruise control or not? Unlike when buying a vehicle, almost all functions are already available and can be used, usually at no extra cost. However, if something is missing, it can be obtained via the manufacturer's extension portal. Individual extensions are subject to a charge. Polarion ALM - easy to deploy and easy to use.

I do not recall having outages or applications error so far, very reliable and available.

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update, reindex takes to long

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We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.

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This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

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Support for customers using the full range of Polarion could be better.

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competent trainer, good training project

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easy to follow, efficent

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Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

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Automated install and backup procedure ist missing

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We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.

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Polarion ALM has the best usability, extensibility and reactiv product management. The support is also very good compared to other companies. Or in other words it is closer to the customer. Codebeamer is for sure also a good ALM tool with a great feature set, but existing customers are often neglected. We will see, what PTC as the new owner of codebeamer will change at this point.

should be more flexible

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This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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• The AI feature which lets me find relevant documents while reading one document is really beneficial.
• Centralising of knowledge systems is one of the key differentiators for large organisations.
• As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.

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• Many of our customers have achieved things that they could not have done without Polarion
• Possibility to make engineering enjoyable and not so documentation oriented (especially in regulated industries)
• Automatic and all the time up-to-date reporting gives savings in time
• Information reuse is typically giving benefits in resource use and time-to-market. Up to 40% reduction in time-to-market seen.
• 10-20% reduction in R&D cost is typically achievable

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