Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…
$139
per month per user
Rev.io PSA
Score 9.0 out of 10
N/A
Founded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.
N/A
Pricing
Atera
Rev.io PSA
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
Atera
Rev.io PSA
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Unlimited devices.
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More Pricing Information
Community Pulse
Atera
Rev.io PSA
Features
Atera
Rev.io PSA
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
31% above category average
Rev.io PSA
-
Ratings
Virtualization monitoring
10.01 Ratings
00 Ratings
IT Asset Discovery
10.01 Ratings
00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
112 Ratings
24% above category average
Rev.io PSA
-
Ratings
Remote monitoring
8.9111 Ratings
00 Ratings
Network device monitoring
8.998 Ratings
00 Ratings
Activity Monitoring
10.01 Ratings
00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.0
111 Ratings
19% above category average
Rev.io PSA
-
Ratings
Patch Management
8.4110 Ratings
00 Ratings
Policy-based automation
8.096 Ratings
00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.
Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
Atera is very helpful in monitoring the servers and end-user devices for high CPU, memory, hard disk uses, and temperature monitoring.
Atera is good at installing third-party applications and also helps to remove it from the end systems.
Atera is perfect for patching as you can select the patches as per your need and reject those that are not required for you or going to disturb any of your internal applications.
Atera is good for managing software inventory as it provides you with the complete software list that is used in your infrastructure.
Atera does not yet have a MDM system, but I have been told that it is in the works!
Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
I my experience when they know that there is an issue and the software is not working they keep billing you.
They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
In my opinion, training is filled with jargon and no glossary.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
