Atera vs. Replicon Polaris PSA

Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.

Incentivized

Really do your homework so make sure this is the right product for your company needs.

Incentivized

• Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
• The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
• With Atera the need to travel on-site has been dramatically reduced.

• Timesheets are pretty straightforward, you just have to choose a client/project/task that you worked on (in that order), and put the hours for each day. You can then specify if it is billable or not and that’s it, you can submit.
• Time off are also very efficient, as you can select your days off from your calendar, and choose if it is a paid time off, sick leave, or other type of leave. By selecting a range of days, it automatically subtracts weekends, bank holidays, and gives you the remaining days off that you have (and if it is possible to request paid time off for example). The calendar view is very good.
• Expenses management are very efficient, you just have to describe what you spent and select on what project or client, then put the incurred amount and upload scans of your receipts. It also handles different currencies which is good for international companies, and you can keep track of the approval status, to know when you are going to be reimbursed without asking the finance team.

Incentivized

• Some basic functions need some extra work
• Some basic things are behind paywalls
• Feature board is not credible. Ideas taking very, very long to implement
• Atera has no clear road map
• SNMP monitoring needs a make over and needs more options

Incentivized

• Rejected timesheets are sometimes harder to update and send back.

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. ​Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues.

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. Atera is well structured for core monitoring and management purposes. It works like a well designed monitoring tool and at the same time works as a well designed management tool. Price point of Atera is very low as compared to other applications and the main part is that it does not cost you for the number of devices it covered, instead it will cost you on the basis of admin licenses you have. You can have one license and under that you can manage thousands of devices. Apart from this, Atera has a lot of tools that are integrated with it, and they are really useful.

Incentivized

We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.

Incentivized

• It helped us considerably increase the pace of onboarding people.
• Deployment of updates was easier and seamless compared to before the Atera phase.
• It was easier to control employee laptops to troubleshoot issues remotely since most of our employees worked from home.

• Improved ability to track employee hours and time off.
• Improved ability to track and check employee expenses.
• Iimproved ability to assign resources to projects.