Atera vs. Plesk

Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.

Incentivized

The Plesk web hosting management platform is well suited for both novice web admins through to experienced technicians. While it allows experienced users to "get under the hood", those that are new to web hosting admin will quickly become comfortable with performing administration processes

Incentivized

• Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
• The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
• With Atera the need to travel on-site has been dramatically reduced.

• Automatically update the CMS, plugins, and templates of all your websites, depending on your CMS, all at the same time, with just a few strokes of your keyboard.
• Enables one to set up a schedule to back up your websites, automatically, and easily download/save the backup files off-site, for safety.
• Makes it easy for users to use a backup file to reinstall a website, with just a few strokes of the keyboard. Excellent service!

Incentivized

• Some basic functions need some extra work
• Some basic things are behind paywalls
• Feature board is not credible. Ideas taking very, very long to implement
• Atera has no clear road map
• SNMP monitoring needs a make over and needs more options

Incentivized

• Better integration with independent WAF tools like Wordfence
• Create a simple function for staging sites and to push from staging to live
• Provide function to back-up DNS settings before making changes

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. ​Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues.

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. Atera is well structured for core monitoring and management purposes. It works like a well designed monitoring tool and at the same time works as a well designed management tool. Price point of Atera is very low as compared to other applications and the main part is that it does not cost you for the number of devices it covered, instead it will cost you on the basis of admin licenses you have. You can have one license and under that you can manage thousands of devices. Apart from this, Atera has a lot of tools that are integrated with it, and they are really useful.

Incentivized

I've only ever really used cPanel-type web host control panels. CPanels are very cumbersome and clunky. They don't allow one to update all their hosted website's CMS, templates, and plugins, from within their system. This is a SERIOUS time- and headache-saver, in my opinion! I no longer have to log in to every single website and waste time updating the site. Also, backing up a database is pretty basic, but reinstalling a broken website with that backup doesn't always work. To date, I've never had a problem with reinstalling a website that I backed up, using the Plesk system.

Incentivized

• It helped us considerably increase the pace of onboarding people.
• Deployment of updates was easier and seamless compared to before the Atera phase.
• It was easier to control employee laptops to troubleshoot issues remotely since most of our employees worked from home.

• Time savings and eliminating redundancies.
• Reducing the need for multiple systems and spending on each.
• Creating more visibility into what teams are working on and getting projects done faster.

Incentivized