Atera vs. Capacity

Atera

195 Reviews and Ratings

Capacity

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score8.7 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$139 per month per user
Capacity	N/A	N/A	Capacity is an AI-powered helpdesk that automates support in real-time for customers and employees. The AI helpdesk helps team to filter, organize, and respond to inbound inquiries, like an email inbox.	$49 per month per user

Pricing

Atera

Capacity

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

Growth: $49
per month per user
Professional: $99
per month per user
Enterprise: Custom

Pricing Offerings
Atera	Capacity
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

Unlimited devices.

—

Features

Atera

Capacity

Comparison of Application Performance Management features of Atera and Capacity
Feature	Atera 10.0 1 Ratings 31% above category average	Capacity - Ratings
Virtualization monitoring	10.01 Ratings	00 Ratings
IT Asset Discovery	10.01 Ratings	00 Ratings

Comparison of Monitoring Tasks features of Atera and Capacity
Feature	Atera 9.4 112 Ratings 24% above category average	Capacity - Ratings
Remote monitoring	8.8111 Ratings	00 Ratings
Network device monitoring	9.098 Ratings	00 Ratings
Activity Monitoring	10.01 Ratings	00 Ratings

Comparison of Management Tasks features of Atera and Capacity
Feature	Atera 8.9 111 Ratings 18% above category average	Capacity - Ratings
Patch Management	8.2110 Ratings	00 Ratings
Policy-based automation	7.696 Ratings	00 Ratings

Comparison of Remote Access features of Atera and Capacity
Feature	Atera 7.8 1 Ratings 14% above category average	Capacity - Ratings
Attended device access	10.01 Ratings	00 Ratings
Unattended device access	10.01 Ratings	00 Ratings
Mobile device access	1.01 Ratings	00 Ratings
Virtual device access	10.01 Ratings	00 Ratings
Multiple-display support	7.01 Ratings	00 Ratings
Multiple concurrent sessions	9.01 Ratings	00 Ratings

User Ratings
	Atera	Capacity
Likelihood to Recommend	8.5 (113 ratings)	- (0 ratings)
Likelihood to Renew	9.6 (4 ratings)	- (0 ratings)
Usability	8.8 (61 ratings)	- (0 ratings)
Support Rating	9.0 (5 ratings)	- (0 ratings)

User Testimonials
	Atera	Capacity
Likelihood to Recommend	Atera No answers on this topic	Capacity No answers on this topic
Pros	Atera No answers on this topic	Capacity No answers on this topic
Cons	Atera No answers on this topic	Capacity No answers on this topic
Likelihood to Renew	Atera As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now Incentivized Chris Miller Solutions architect Read full review	Capacity No answers on this topic
Usability	Atera Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7. Aditya Singh OCI Architect Read full review	Capacity No answers on this topic
Support Rating	Atera Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum. Incentivized Terry Irwin IT Specialist Read full review	Capacity No answers on this topic
Alternatives Considered	Atera Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements. Incentivized Michel Quillet Systems Engineer Read full review	Capacity No answers on this topic
Return on Investment	Atera No answers on this topic	Capacity No answers on this topic
ScreenShots	Atera Screenshots