AT&T Business vs. Lumen Dedicated Internet Access

AT&T does not support us directly. We must go through their subcontractor BCDR. The previous BCDR account team was wonderful. The current BCDR account team refuses to help.

Incentivized

If you use the internet, and the only other option is Xfinity, choose CenturyLink Fiber + Internet. Xfinity will lock you into a year-long contract and is actually worse overall in terms of actual speed and quality of service. In my opinion, Xfinity just plain sucks for internet. In my experience, it often cuts out and has no customer service rep anywhere to be found.

Incentivized

• Cost effective
• Reliable
• Easy setup

Incentivized

• Upload speed
• Month to month payment
• Installation

Incentivized

• Cost isn't the cheapest compared to competitors

Incentivized

• Website dashboard
• Online support
• Better modem

Incentivized

The service has been great, no complaints at all.

Incentivized

Low rating due to poor support

Incentivized

In several areas in Florida AT&T was the only carrier available at the time for POTS service

Incentivized

AT&T business internet is higher priced. They will lock you in for a year. In my experience, it has worse customer service that will put you on hold for hours and not be able to solve your problem. In my experience, they will sneak in price increases and charge you hidden fees. In my experience, it actually has slower internet than what they have stated in the marketing. And I feel it is just a worse-off product.

Incentivized

• We switched to AT&T from a DIA line that was very overpriced for the speed and saved about 50%

Incentivized

• We work using the internet so making it faster always helps
• Faster speeds has great ROI for the company
• Means we can all get work done a lot faster

Incentivized