TrustRadius

AssistBox vs. Goverlan Reach, from EasyVista

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AssistBox
Score 8.0 out of 10
N/A
N/AN/A
Goverlan Reach, from EasyVista
Score 10.0 out of 10
N/A
EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.N/A
Pricing
AssistBoxGoverlan Reach, from EasyVista
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AssistBoxGoverlan Reach, from EasyVista
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
User Ratings
AssistBoxGoverlan Reach, from EasyVista
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
AssistBoxGoverlan Reach, from EasyVista
Likelihood to Recommend
No answers on this topic
Great for managing a single client with AD integration allowing quick troubleshooting of common issues such as password lockout and aging passwords. Remote desktop is quick and easy to find individual users. It is also easy to run power shell commands whilst the user is logged in without affecting their session to fix things in the background.
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
Pros
No answers on this topic
  • Desktop support
  • Process Automation
  • Easily Customisable Reporting
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
Cons
No answers on this topic
  • Occasional caching provides out of date information
  • Basic license needs a little more
  • Simplification of software removal would be nice
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
Alternatives Considered
No answers on this topic
Overall I've found Goverlan Reach to be as good as other tools for remote desktops, with the ad integration taking it to the next level. This comes at a cost that not all will be willing to pay for, and the basic license of Goverlan Reach lacks many of the features that make the product stand out from the rest.
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
Return on Investment
No answers on this topic
  • Provide support without any codes or passwords from users
  • Software inventory and version mismatch reporting
  • Deployment of updates and new software
Rob Booth | TrustRadius Reviewer
Rob Booth
Lead Engineer
Read full review
ScreenShots